Who We Are:

Accor is the world’s largest and fastest-growing hotel group with a network of more than 5,000 properties in over 90 countries. We are far more than a worldwide leader. Globally, we are more than 260,000 hospitality experts placing people at the heart of what we do, and nurturing real passion for service and achievement beyond limits. 

Closer to home, and centrally located in the heart of Darling Harbour, Novotel Sydney on Darling Harbour is the flagship hotel for Accor. Surrounded by an array of tourist attractions, restaurants and bars, Novotel & ibis are renowned for quality, simplicity and value for money with over 500 rooms boasting spectacular views of Darling Harbour and the Sydney CBD.

What will you be doing?

• Assisting the FOM & leading the Assistant Managers with the Hotel Front Office operation to achieve a reputation as a market leader
• Effective supervision of all guest arrivals and departures, ensuring that room allocations and check in/check out processes follow set procedures and are customer focused.

• Preparation of Front Office monthly reports, commenting on key company performances and forecasts
• Daily liaison with the Reservations office to ensure accuracy in room allocation and maximising of yield.
• Adherence to Emergency Communication procedures ensuring that enquiries from the media are only responded to by the nominated spokesperson.
• Develop & lead the Assistant Managers in working plans to meet targets; compare actual achievements against targets periodically; take necessary corrective action if not on target

Your Skills and experience include:

• Demonstrated ability to lead a team in a fast paced, well established Hotel
• Confidence with Opera and all aspects of  Front Office operations 
• Ability to manage multiple stakeholder relationships
• A clear communicator with the ability to work collaboratively across all departments in the Hotel.vely across t

What’s in it for you

• An opportunity to Work Your Way, Learn Your Way and experience Benefits Your Way at Accor
• Work alongside passionate industry professionals who LOVE what they do
• Be mentored by a rooms division professional with a passion for guest experience

 

How to Apply:

For a confidential discussion about this role or other opportunities with the Novotel Sydney Darling Harbour, please contact amali.perera@accor.com 

Please note, you will require full working rights in Australia to be eligible for this position.

Aboriginal & Torres Strait Islander people are strongly encouraged to apply.