Primary Responsibilities:

Facilitates development of new business, retaining of existing revenue streams, broadening of existing relationships and ensures the highest level of customer service through research, analytics, and internal coordination. Results are accomplished through the application of technical expertise and collaboration within the bank.

Maintains the CRM database, assisting with data entry ensuring data integrity and quality assurance and reporting requirements to local management. Prepares and maintains divisional reports, newsletters, management reports, etc.

Works with other internal constituencies to obtain data and ensure the accuracy of reports.

Performs Ad Hoc research reporting when requested.

Researches, constructs, organizes, presents, and drives the implementation of client account plans.

Prepares business overviews for assigned groups to include but not limited to pipeline, trending, and year over year analysis.

Provides baseline revenue generation reporting and verify information with the associated businesses.

Updates account planning information as appropriate.

Coordinates incoming client service calls.

Liaises with appropriate internal contacts to ensure client inquiries and requests are satisfied in an accurate and timely fashion. Oversees and updates client information based on Know Your Customer (KYC) policies.

Assists with client and prospect sales pitches presentation preparation. Serves as a liaison with Corporate Marketing for BNY Mellon marketing materials and other information presented to clients. Incumbent may accompany and assist the Business Executive in client meetings.

Expand and own a network/platform with the purpose of engaging with local/regional consultants based in the region. Utilise network to gain further insight into general market developments and to share market and corporate developments with the consultant community.

Secondary Responsibilities:
Under general direction, the incumbent is responsible for performing a range of advanced, diversified administrative functions, typically of a responsible and confidential nature for a Regional Business Executive and requiring broad and comprehensive experience, skills and knowledge of organization policies and practices. These may include, but will not be limited to:
• Diary management
• Scheduling meetings and booking meeting rooms
• Arranging travel itineraries and coordinating travel arrangements including booking travel tickets and settlement of related expenses
• Preparing and distributing minutes of meetings

S/He will have corporate interface, across many levels of the organization, at senior executive level but more often at senior manager level and at times, with external clients or consultants. The incumbent will therefore need to be articulate and sensitive to the culture and diversity of the audience. S/He will screen telephone calls and may be expected to apply independent judgment when resolving both routine and complex enquiries. S/he should be able to compose correspondence, memoranda and may be required to produce reports and presentation materials, organize events, seminars or coordinate resources for small projects of moderate complexity. S/He may be asked to support the regional team in various administrative tasks from time to time and should be able to function as a member of the team.

Qualifications

• Requires a minimum of University Degree

• The qualified candidate will have a solid background of administrative experience at senior manager level within a large, multi-networked organisation (Financial Services industry experience is preferred)

• Must have a high level of interpersonal skills to handle sensitive and confidential issues.

• Position requires poise, tact and diplomacy and ability to act at highest levels of integrity and confidence.

• Must be able to interact and communicate with all levels of an organisation.

• Must be familiar with and be able to use personal computers, data storing, full set of Microsoft Office Suite products (Outlook, PowerPoint, Word, Excel as a minimum).

• The role may also require the regular use of business or technical vocabulary coupled with sound knowledge of organizational operations, procedures and staff.

• Must be well organized, able to handle multiple tasks simultaneously and therefore manage priorities, establish and meet deadlines.

• Skilled in advance proofreading/editing and word processing.

• The candidate should have good math skills, excellent oral/written communication skills as well as organisational/interpersonal skills.

• Makes independent decisions regarding planning, organising, and scheduling work.

• Affinity with marketing and event management to support regional event.

 What we can offer you:

• Challenging, fun and supportive environment
• 25 days holiday (in addition to Bank Holidays)
• Highly competitive benefits package including private medical cover and life, death and disability insurance
• Opportunity for further academic training – including NVQ, IOC and soft skills
• Opportunity to join company wide networking groups
• Opportunity to develop yourself in a global organisation

BNY Mellon is an Equal Employment Opportunity Employer.

Primary Location: United Arab Emirates-Dubai-Dubai
Job: Asset Servicing
Internal Jobcode: 54152
Organization: AS Global Front Office-HR16987
Requisition Number: 1914149