Job Description:
Responsibilities:
1. Handle customer enquiries by e-mail and telephone;
2. Coordinate with internal departments to solve customer's problems;
3. Coordinate with external Carrier companies to fix customers cage cases;
4. Follow company policy to handle customers' claims;
5. Escalate customers' expectation and complaints to company for service improvement.

Requirements:
1.Bachelor degree or above. English native speaker is preferred;
2. Over 1 years' Customer Service experience is preferred;
3. Professional written and oral communication skill in English;
4. Proactive, high responsibility and good teamwork spirit;
5. Can work under pressure.