WE LIVE WITH VITALITY
At AIA we do things differently to make a healthy difference in people’s lives. That difference starts with every individual at AIA. We provide an environment and culture that helps our people live well
and enjoy a meaningful life, at work and at home. We’re serious about helping people live Healthier, Longer, Better Lives by encouraging them to make positive lifestyle changes one step at a time. If you want to make a healthy difference everyday - for yourself and others - then we want to hear from you.

The Opportunity

Join the AIA Claims team where you will be responsible for the assessment of all types of claims including term life/death, total permanent disablement and income protection. While having your own small claimant portfolio, you will be required to provide technical advice and support to the team. You will also be responsible for the ongoing development of Claims Assessors, management of claims within own authority level and the execution of agreed strategies and ongoing development of staff.

To do this successfully you will:

• Manage a claims portfolio including more complex claims, and proactively contribute to the overall achievement of claims turnaround times and SLAs.
• Coach, mentor and develop Claims Assessors
• Ensure that the quality and accuracy of claims assessments meets business standards through peer review and quality assurance checks
• Take accountability for maintaining strong relationships with key stakeholders
• Participate in business initiatives to help achieve claims strategy and develop a high performing culture

Successful applications will demonstrate:

• Proven experience in the life insurance industry
• High level of knowledge of product, claims, medical, system and regulations impacting life insurance
• Strong customer service focus
• Understanding of performance targets and measurements, and the ability to track and monitor delivery.
• Proven experience as a coach or mentor

Why choose AIA:

At AIA, we’ve made a promise to help people live healthier, longer, better lives. And it starts with our own people.

• Access our training and development to build on your current skills
• Career development through internal mobility opportunities
• Work for a business helping millions of Australian’s and make a difference to someone’s life everyday
• Access additional leave days a year to recharge and refresh yourself
• Enjoy wonderful Health and Wellbeing initiatives that support you
• Work with supportive and inclusive managers
• Flexible working arrangements

AIA Australia will be at limited capacity over the end of year period so there may be a delay in responding to your application.

Recruitment Agencies: Our Talent team does not require any recruitment agency support.

Interested Candidates: Apply using the ‘Apply’ button. No emailed applications accepted. For general enquiries only, contact:

Emily.Tey@aia.com

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.