Job Title : Senior Consultant

Career Level : D1

Location : TRIL GTC Chennai

Job Summary
• Focus on incident and problem ticket performance
• Responsible for producing Team shift pattern and time zone coverage
• Allocation of resource to support squads and projects
• Responsible for GEMBA board ticket report - weekly and monthly
• Attend daily EUD stand-up, Weekly GEMBA review & weekly ticket review with operations
• Attend EUD Operations LT to report on ticket performance for Mobility
• Input into performance management for Mobility team members
• Focus for new services and service adoption.

Job Description
• Administering, supporting and Integrating Mobile Device Management infrastructure in the Workspace One UEM and MS Intune
• Must have the exposure to iOS and Android Mobile Application Management, Mobile Security Aspect, scripting knowledge to automate some of the day today activities.
• Troubleshoot MDM related issues (server specific as well as end user device issues)
• Assist end users (via telephone and/or e-mail, when needed), with a wide range of questions, problems and requests with their connectivity needs
• Hands on experience in supporting Mobile Device Management platform
• Monitor and track incidents in the ticketing system (SNOW) in support of the incident and problem management process; recognize high priority tickets and take action within the expected response time
• Update all assigned tickets capturing troubleshooting activities and resolution
• Resolve escalations from the SD and EU to handle support requests
• Perform monthly Housekeeping activities and reporting
• Perform daily health check on the MDM systems and take corrective and preventive actions as appropriate
• Create, maintain and update the Runbook and SOP documentation for all MDM services
• Knowledge of ITIL processes.

Candidate Resource Dimensions
•The ability to travel both domestically and internationally if required.

Date Posted

19-Mar-2021

Closing Date

18-Apr-2021

AstraZeneca embraces diversity and equality of opportunity.  We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills.  We believe that the more inclusive we are, the better our work will be.  We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics.  We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.