JOB TITLE: SENIOR CONSULTANT

CAREER LEVEL: D2

Leverage technology to impact patients and ultimately save lives

Do you have expertise in, and passion for, information technology? Would you like to apply your expertise to impact the IT strategy in a company that follows the science and turns ideas into life changing medicines? If so, AstraZeneca might be the one for you!

ABOUT ASTRAZENECA

AstraZeneca is a global, science-led, patient-focused biopharmaceutical company that focuses on the discovery, development and commercialisation of prescription medicines for some of the world’s most serious disease. But we’re more than one of the world’s leading pharmaceutical companies. At AstraZeneca we’re dedicated to being a Great Place to Work.

ABOUT OUR IT TEAM

It’s a dynamic and results-oriented environment to work in – but that’s why we like it. There are countless opportunities to learn and grow, whether that’s exploring new technologies in hackathons, or redefining the roles and work of colleagues, forever. Shape your own path, with support all the way. Diverse minds that work cross- functionally and broadly together.

ABOUT THE ROLE

• Single point of contact responsible for service delivery of Commercial IT Compliance applications
• Manage Incident, Service Request from regions and related communication
• Support Application Manager (AM) on RCA and Problem management
• Liaison with Application Manager (AM) to plan and execute Continuous Service Improvements
• Assist in requirement analysis, effort estimation and solution/technical design for enhancements
• Advanced trouble shooting, break fix for issues spanning Reltio and related integrations
• Work with regional application managers (RAM) and commercial service managers (SDM) to understand market perceptions and deliver service
• Maintain Service levels - deliver service as per KPI to different markets
• People management, work with and manage a team of experts in service team , align the goals and evaluate against achievement. Groom the junior technical members
• Support SDM on resource Due Diligence and estimations for new scope of support
• Support SDM on Service Capacity planning
• Work with Application Manager (AM), Project Managers and Centre of Excellence(COE) service assurance to take on new or additional services to production environment (service introduction)
• Manage service Change requests (CR) and Post deployment Activities(PDA)
• Develop and practice Service/Change Catalogue between COE and Service team
• Manage changes to production environment as appropriate e.g. Patch management
• Service KPI Performance reporting
• Plan and Manage regular service events like Sales Cycle planning and execution
• Monitoring applications, systems & interfaces and ensure data quality across systems supported
• Work with internal IT and Shared support to ensure adequate infrastructure is available for service support
• Proactive analysis, validation & working on product issues with SaaS providers such as AWS

Essential skills required

• Experience of working in Sales & Marketing Portfolio preferably in Life Sciences Industry.
• Good functional understanding and hands on experience (5-6 years) on BI technologies and AWS
• 3-4 years of techno functional working experience in Astra Zeneca Commercial IT Compliance applications/platforms.
• In depth knowledge of Astra Zeneca and Commercial IT ITSM and AD processes
• Good understanding of Global ASPEN application
• Ability to understand business requirements from business users and prepare and review functional specifications.
• Exposure is essential to highly customized Reltio environments and working on collaborate with other systems.
• Understanding of ITIL processes and Application life cycle management.
• Ability to work in large, diverse and globally distributed teams and leading them
• Understanding of GXP and SOX requirements. Should have working experience in a validated environment.
• Should be aware of release governance processes and have experience in working on any incident management tool.
• Superb communication and interpersonal skills, Well versed in English
• Proactive approach to problem solving.

WHY JOIN US ?

We’re a network of entrepreneurial self-starters who contribute to something far bigger. We enable AstraZeneca to perform at its peak by delivering premier technology and data solutions.

We’re not afraid to take ownership and run with it. Empowered with unrivalled freedom. Put simply, it’s because we make a significant impact. Everything we do matters.

SO, WHAT’S NEXT?

Are you already envisioning yourself joining our team? Good, because we’d love to hear from you! Click the link to apply and we’ll be in touch as soon as we can.

WHERE CAN I FIND OUT MORE?

Our Social Media, Follow AstraZeneca on LinkedIn https://www.linkedin.com/company/1603/

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

Date Posted

12-Aug-2021

Closing Date

19-Aug-2021

AstraZeneca embraces diversity and equality of opportunity.  We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills.  We believe that the more inclusive we are, the better our work will be.  We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics.  We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.