Senior Consultant Client Services - Global Fund Services
Northern Trust Corp.Hong KongUpdate time: March 28,2019
Job Description
Who we are
For more than a century, Northern Trust has worked hard building our legacy of outstanding service, expertise, and integrity. From a Chicago-based bank founded in 1889, we now have more than 20 international locations and 16,500 employees globally. We serve the world’s most-sophisticated clients – from sovereign wealth funds and the wealthiest individuals and families to the most-successful hedge funds and corporate brands.
What we do
We burnished our reputation as a global leader delivering innovative investment management, asset and fund administration, fiduciary and banking solutions enabled by sophisticated, leading technology. And through it all, we continually laid a solid, forward-looking foundation on which future generations can continue growing and achieving greater.
You will be responsible for service and delivery to one or multiple clients within the Fund Accounting area of specialization. You will facilitate the efforts of the team and other internal stakeholders to coordinate resources, ensure timely delivery of reports/information and issue-resolution, whilst effectively communicating client concerns and needs to partners.
What you will do
- Manage large and/or complex projects such as strategic change management, new business/product initiatives, process re-engineering, merger and acquisitions integration and provides multi-disciplinary consulting service such as marketing and technology to business groups.
- Provide technical expertise for new or complex products/services and oversees the implementation of new processes to support products/services; ensuring that client needs are met.
- Ensures and maintains client service levels to dedicated clients by ensuring the timely and accurate delivery of reports/information, including management reporting. This will require attending operational meetings both internally and externally with key clients.
- Cultivates and maintains strong working relationships with Relationship Managers, Client Service Delivery Managers and other Service Managers regionally and globally to ensure client service needs are met consistently.
- Identify and address service issues as and when they arise and assist clients and partners with complex problem resolution.
Your Knowledge/Skills:
- Extensive Global Funds Service
- Excellent oral and written communication skills in Putonghua and/or Cantonese preferred but not necessary
- Strong technical knowledge of Fund Accounting ideally degree educated in a Finance Discipline, ideally with Cayman Funds or Alternatives (Alts)
- Demonstrated Client Servicing and Stakeholder Management
- Advanced Analytical and Problem Solving skills
As of September 30, 2018, Northern Trust Corporation had:
- $10.8 trillion in assets under custody/administration
- $8.2 trillion in assets under custody
- $1.2 trillion in assets under management
- $132 billion in banking assets
Northern Trust is an equal opportunity employer. We aim for excellence in our efforts to recruit, develop and deploy the highest calibre workforce. Our commitment and success to a diverse workforce is evident in employee satisfaction and industry acknowledgment. For a list of all our achievements please click here.
For a private discussion please contact Gez Williams on +61 3 9935 8204.
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