SENIOR CONSULTANT

CAREER LEVEL: D2

Leverage technology to impact patients and ultimately save lives

Do you have expertise in, and passion for, information technology? Would you like to apply your expertise to impact the IT strategy in a company that follows the science and turns ideas into life changing medicines? If so, AstraZeneca might be the one for you!

ABOUT ASTRAZENECA

AstraZeneca is a global, science-led, patient-focused biopharmaceutical company that

focuses on the discovery, development and commercialisation of prescription medicines for some of the world’s most serious disease. But we’re more than one of the world’s leading pharmaceutical companies. At AstraZeneca we’re dedicated to being a Great Place to Work.

ABOUT OUR IT TEAM

It’s a dynamic and results-oriented environment to work in – but that’s why we like it. There are countless opportunities to learn and grow, whether that’s exploring new technologies in hackathons, or redefining the roles and work of colleagues, forever. Shape your own path, with support all the way. Diverse minds that work cross- functionally and broadly together.

ABOUT THE ROLE

The main responsibilities of the role are, but not limited to:

• Ensure optimum performance and stability for multiple systems for Finance, Legal and Global Sustainability product portfolio strategy for AstraZeneca Operations, including providing workarounds and identifying areas for improvement or solutions to permanently address the issue
• Monitor production system to ensure it is operating in a manner consistent with Service Level Agreements (SLA’s)
• Take lead during remediation of priority incidents and updates all stakeholders as appropriate in alignment in AstraZeneca priority communication process.
• Provide 3rd line support (technical queries, bug fixes and small enhancements relating to application and platform), complying with Astra Zeneca standards, change control procedures
• Take ownership of issues right from the time it was reported till remediation by meeting Service SLA’s
• Proactive in identifying areas for process improvement or identifying opportunities for Automation
• Support development activities by helping in code build and deployment (if any), tool configuration, management and administration, application environment set up, incident, change and release management
• Support all audits (internal & external) & regulatory reviews and assist Risk and Compliance teams to follow-up on audit observations for closure in a timely manner
• Demonstrated ability to apply technical knowledge to multiple systems and support multiple business groups
• Develop specialist knowledge in relevant systems, documenting and sharing that knowledge, as required, with global teams
• Liaise with multiple stake holders including users, infrastructure/middleware teams, 3rd party software vendors for resolving issues and potential process improvements

Essential Experience: (Must have skills)

• 9 to 12 years of prior experience in application support and maintenance (L3 support)
• Knowledge working and troubleshooting Bespoke and SaaS applications.
• Good knowledge of ITIL Framework and ability to explain concepts from Incident, Problem, Change and Release Management Process
• Good troubleshooting and development experience with Oracle, SQL, Angular JS & Java
• Experience working on IT Service management tools like Service Now, Remedy or Service Manager
• Demonstrated ability to apply technical knowledge to multiple systems and must support multiple business groups and applications
• Self-starter with good time management and interpersonal skills
• Communicate effectively with end-users to discuss service requests & / or incident resolution
• Manage end user communication regarding major incidents, such as: service interruptions, general information etc.
• Experience of having worked with Enablon or Coupa application is a plus.
• Must have experience managing team members directly or indirectly
• Supporting planned or adhoc activities as appropriate 

Personal Attributes:

• Good communication skills
• Experience working with global teams
• Ability to work independently, as well as in a team environment
• Chairs meeting with key stakeholders such as System Owners/Capability Service Manager and other parties as appropriate
• Logical mind with keen analytical skills
• Good proficiency with e-mail communication
• Ability to work with demanding timelines without having to be reminded
• Interpersonal skills with ability to work effectively across teams
• Must participate on call rotation during weekend which may include US support hours (2200 – 0700 IST)

Educational Qualifications

• Degree in Computer Science/Electronics or equivalent

WHY JOIN US ?

We’re a network of ambitious self-starters who give to something far bigger. We enable AstraZeneca to perform at its peak by delivering extraordinary technology and data solutions.

We’re not afraid to take ownership and run with it. Empowered with unrivalled freedom. Put simply, it’s because we make a significant impact. Everything we do matters.

SO, WHAT’S NEXT?

Are you already envisioning yourself joining our team? Good, because we’d love to hear from you! Click the link to apply and we’ll be in touch as soon as we can.

WHERE CAN I FIND OUT MORE?

Our Social Media, Follow AstraZeneca on LinkedIn https://www.linkedin.com/company/1603/

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

Date Posted

Closing Date

AstraZeneca embraces diversity and equality of opportunity.  We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills.  We believe that the more inclusive we are, the better our work will be.  We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics.  We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.