Role Title: Senior Consultant Specialist Business: Commercial Banking IT
Role Purpose / Description - ITIL Accreditation - Proven experience as a Production Technical Support Engineer - Proven experience in Service Management domain - Proven ability to work in globally distributed, multi-site teams and processes - Demonstrated ability to work effectively with stakeholders - At least 5-10 years' experience work in IT domain.
职位要求：
Knowledge & Experience / Qualifications - To be available on a Support Rota to provide round the clock (24 x 7) on-job/on-call support- Ability to work to successfully deliver services to agreed levels in a diverse and constantly changing environment - Effectively deliver services involving elements delivered by other internal/external teams - Strong customer focus - Strong team player- Excellent communication in English and interpersonal skills - Excellent problem-solving skills- Good understanding of computer systems and other technology products- Ability to multi-task efficiently- Ability to work as part of a Global virtual team across multiple regions.- Exposure to production services support tools is desirable- Exposure / Knowledge of Agile/DevOps environment- Knowledge of Banking Transaction Systems and/or Banking Domain.- Good knowledge of Incident / Problem / Change / Release / Risk Management procedures- Java and Unix/Linux/Windows environments- Solid knowledge of React- AppDynamics/Splunk or other monitoring tools- Shell/Groovy/Python scripting and the ability to run and understand commands- Knowledge of IT components like Load Balancers, Middleware messaging etc… - Knowledge of Oracle Databases- Working knowledge of APIs- Experience with Cloud platforms is beneficial- Experience with SaaS product Trade360 from vendor CGI is beneficial.- Knowledge on container, preferably Docker and Kubernetes. - Experience with Micro Services architecture is beneficial.