As an intelligent power management company, Eaton is fully engaged in our digital transformation to improve our internal business processes and to reach and serve our customers better and provide them with new value. We are reshaping the way we think and work – leveraging digital tools and technologies to accelerate our transformation and instilling a digital mindset from the ground up. We are eager and open to new ways of thinking, and we need your creativity, innovative ideas and expertise. We believe that diversity of thought, cultures and backgrounds is what contributes to our success. If you want to help shape the digital future of Eaton, join our team and make a real impact. Eaton’s Digital Office is currently seeking a Senior Software Implementation Engineer to join our team. This position is based at our Tampa, FL location with the option for remote work. Position Overview: The Senior Software Implementation Engineer will be responsible for delivering our software solutions to our partners and customers. Installation activity will be with proof of concepts, production installations, upgrades, migrations and other technical software requirements related to the application environment. The Sr. Software Engineer role and day to day activities will be tightly aligned with the project management, account management and support teams to ensure a high-quality delivery of consulting services to the customers. In this function you will: Validate customer server and general platform readiness for installation services Provide installation and configuration services to customers and partners as detailed in the project Statement of Work Perform upgrade and migration services for existing software implementations Document as built architecture for systems which have been deployed to the customer servers Enter time and task updates to the project management software to enable accurate reporting Manage expectations and resources from customers and partners to deliver consulting tasks for the customer Rigidly enforce scope for delivery of tasks with escalations to project management when requests are not in scope Develop and maintain advanced skills related to the application related to installation, configuration, implementation and troubleshooting Contribute product enhancements and feature concepts to the product management team for inclusion in upcoming releases Contribute to product documentation to ensure the product library of administrative, installation and user guides is complete and accurate Deliver training, how-to sessions to customers and partners on key features of the application Assist with implementation, maintenance and staging of internal reference instances of the application Why work at Eaton? We provide benefits that are industry competitive and focused on employee well-being. Listed below are programs that are offered globally, but program availabilities may vary by site. Flexible work options to help balance work/life demands (at participating Eaton sites) Healthcare/retirement savings programs Competitive compensation packages to reward skills and performance Tuition assistance or financial help for ongoing learning and development Health, Dental, Vision & Wellness programs Donation matching (U.S., Canada, Puerto Rico) When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger. Qualifications Required (Basic) Qualifications: Bachelor’s degree from an accredited institution. Minimum of 5 years of experience in Software Support Engineer (or related role) with a proven track record of delivering high quality customer service with a diverse set of customers and partners. Minimum of 1 year of experience working in a data center environment with an understanding of space, power and cooling concepts. Must be able to work in the United States without corporate sponsorship now and within the future. Preferred qualifications: Bachelor’s degree in Computer Science, Computer [Cyber]Security, Computer Engineering, Software Engineering, Electrical Engineering or comparable degree from an accredited institution. Bash and shell scripting capabilities to create and edit basic scripts. Bilingual in Spanish and English (written and verbal). Position Criteria: Excellent verbal and written communication skills including the ability to effectively communicate with customers. Ability to calmly manage customer escalations and urgent issues to closure. Strong capability to balance evolving task priorities to address open items for competing requests. Deliver customer facing services with a strong focus on end user customer satisfaction. Operate in a team matrix environment with account team, project team and other support team members to achieve high quality support results. Advanced Linux command line skills for server side installation, configuration and troubleshooting tasks (CentOS, Oracle Enterprise, Red Hat Enterprise). Intermediate skills related to server networking concepts to troubleshoot customer issues with application features. Intermediate skills related to SQL database with a preference of PostgreSQL command line skills. understandable solutions. Eaton provides a competitive total rewards package commensurate with applicable skills, knowledge, and experience and consistent with internal and external market practices. The annual salary range for this role is $84,640 - $116,380 a year. At Eaton, we know that good benefit plans are important to employees and their families. In addition to a competitive base salary, Eaton provides various Health and Welfare benefits as well as Retirement benefits. Click here for more detail: Eaton Benefits at a Glance. Eaton considers qualified applicants regardless of criminal histories, consistent with local laws. To request a disability-related reasonable accommodation to assist you in your job search, application or interview process, please call 412-893-3600 or send an email to: AccommodationsForApplying@Eaton.com What you will get from us Eaton’s mission is to improve the quality of life and the environment through the use of power management technologies and services. We provide sustainable solutions that help our customers effectively manage electrical, hydraulic and mechanical power – more safely, more efficiently and more reliably. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours. Eaton’s 2020 revenues were $17.9 billion, and we sell products to customers in more than 175 countries. We have approximately 85,000 employees. We make work exciting, engaging and meaningful for our employees through our dedication to tackling some of the toughest power management challenges on the planet and by never losing sight of what matters. Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We pledge to always foster a diverse and inclusive environment, including inclusion resource groups that bring together employees who share a common purpose, interest or background. In the past year, our company has received top employment recognition by the Human Rights Campaign and almost fifty percent of our Board of Directors represented diverse groups. When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger. We have demonstrated our passion for sustainability with the recent announcement of cutting carbon emissions from the company’s operations by at least 50 percent by 2030. We are ethical, passionate, accountable, efficient, transparent and committed to learning. We are confident we can deliver on our promise to improve the quality of life and the environment because of the attributes that our employees embody. We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Job: Engineering Region: North America – US/Puerto Rico Organization: CPDI OPI Job Level: Individual Contributor Schedule: Full-time Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: Yes – Remote Does this position offer relocation?: No Travel: Yes, 25 % of the Time