Responsibilities:

• Supervising a team of staff to ensure the smooth operation of the exercise
• Overseeing the hotline operators to take the views of the general public on the upcoming budget
• Handling those complicated phone calls direct
• Reviewing the gist of phone calls and follow up with relevant bureau
• Receiving views from the general public o the upcoming budget through various designated means, e.g. fax, letters, Facebook, etc and sending out the views to the relevant bureau for reference/necessary actions
• Compiling and publishing statistical reports on the public consultation exercise
• Undertaking documentation for the consultation exercise
  
  

Requirements:

• University degree and Level 2 or above in HKDSE / Grade E or above in HKCEE, in Chinese Language and English Language
• At least 3 years of working experience in providing administrative and operational support to an office (including any experience in supervising junior staff)
• Experience in compiling statistical reports, handling enquiries/complaints in the Government/public sector/large corporation is preferred
• Have good command of written and spoken Chinese and English
• Posses excellent communication and interpersonal skill
• Have good command of Microsoft Excel, Word, PowerPoint and Chinese Word Processing