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We believe every person deserves a chance for a healthy life, free from illness and full of possibility. We see a world full of healing, with viable care options available to those with limited choices today. We envision new ways of providing physicians, pharmacists and nurses with technologies that not only treat chronic diseases, but also work to prevent them. We’re looking for team members who are motivated to learn, grow and innovate, while making a meaningful difference for millions of people around the world.

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Position Summary:

The Senior Manager, Credit and Collections is responsible for the collection processes and working with Disputes, Cash Apps and Credit teams.  The position will be responsible for managing a team of 20 collectors and supervisors.  Further, the candidate will work with the Global Process Owner of C2C to improve existing processes through the enhancement of technology, process and policies, in order to achieve cash target and aging goals and objectives. 

Key Roles & Responsibilities

• Provide leadership in all components of the C2C processes with primary focus on Collections activities
• Provide direction to the team regarding collection strategies and areas of collection focus to reduce past due balances
• Achieve DSO target as agreed with the local business
• Manage and motivate a team of collection analysts.
• Mentor collectors and provide guidance on collections methods the collector may apply
• Facilitate resolution of unresolved Dispute by escalating through the management chain.
• Set and achieve performance targets.
• Assist staff in identifying, defining, and implementing process improvements.
• Drive Dispute owners toward identifying and implementing root cause analysis and solutions (for process, customer, employee and financial value profiles).
• Work with HQ and others to resolve open issues
• Identify and present solutions for continuous process improvements and support staff in this process as well.
• Issue periodic reports and charts to monitor status of Dispute inventory
• Identify and present solutions for continuous process improvements.
• Responsible for staff training and education.
• Understand staffing skill sets to complete tasks.
• Provide performance feedback and coaching to team members.
• Prepare training programs for employees.

Critical Competencies Required

• Expert in the invoice to cash processes.
• Understanding of credit analysis, payment application, and collection best practices.
• Shared services operational experience.
• Excellent customer service skills.
• Knowledge of financial systems.
• Understanding of change management and human resource issues.
• Internal controls experience.
• Good analytical and interpersonal skills.
• Good written and oral communication skills in the English language.
• Ability to interview, hire, train, and develop employees
• Ability to travel to the United States and/or Canada

Experience Required

• Bachelor’s degree with a major in finance, business, accounting, or economics.
• 6+ years of experience in commercial collections, payment application, and credit analysis processes.
• Experience in Collection improvements.

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please send an e-mail to Americas_TTA@baxter.com and let us know the nature of your request along with your contact information.