A mutually rewarding experience.

Work. Realize your ambitions. And realize there’s more to being in business than just making a profit. That’s the Mars philosophy. And the opportunity we offer every one of our Associates. An opportunity to take what you do and make it mean more for you, for those around you and for the planet.  What you get here is challenging, interesting work. You get the tools you need to do a great job and you get to have the best possible people on your side to help you do it. And at the same time as getting to find ways to do business better today than we did it yesterday and driving a great career, you also get to build a more enlightened business and drive sustainability.

Because it’s never just about a single person, a single project or a single brand. It’s about how you can grab everything that’s within your reach here and use it to pursue mutual, long-term gain. It’s about having ideas. And ideals. Being prepared to risk failure because the promise of success means we’ll all be a little better off. It’s that mix of integrity and ambition that makes Mars such a special place to work. And why working here is always about more than just a job.

About Mars, Incorporated 

Mars is a family-owned business with more than a century of history making diverse products and offering services for people and the pets people love. With almost $35 billion in sales, the company is a global business that produces some of the world’s best-loved brands: M&M’s®, SNICKERS®, TWIX®, MILKY WAY®, DOVE®, PEDIGREE®, ROYAL CANIN®, WHISKAS®, EXTRA®, ORBIT®, 5™, SKITTLES®, UNCLE BEN’S®, MARS DRINKS and COCOAVIA®. Mars also provides veterinary health services that include BANFIELD® Pet Hospitals, Blue Pearl®, VCA® and Pet Partners™. Headquartered in McLean, VA, Mars operates in more than 80 countries. The Mars Five Principles – Quality, Responsibility, Mutuality, Efficiency and Freedom – inspire its more than 100,000 Associates to create value for all its partners and deliver growth they are proud of every day.

 

Senior Customer Manager – Target Petcare

Minneapolis, MN OR Franklin, TN

 

The Senior Customer Manager – Target Petcare is responsible for achieving profitable sales growth at Target for the Mars Petcare business.  This role is expected to maintain strong internal/external relationships to best execute customer plans that deliver all assigned scorecard targets – GSV, NSV, Trade, SAM, Perfect Store, Share, & Customer JBP.  This associate will own the day to day business management and also be responsible for driving the strategy and vision of the Target Petcare business.  This associate will work in partnership with the local team and cross functional resources and manage the Target relationship at the Buyer level.

 

Education & Professional Qualification

• Bachelor’s degree
• 8+ years of consumer-packaged goods and/or retail sales experience 
• Minimum of 4+ years of major account sales management experience, Target Experience
• Category Management and Customer/Trade Marketing experience also preferred
• Proven retail analytic application & management capabilities, i.e. syndicated data (Nielsen and/or IRI), customer specific data, and annual customer planning
• Strong Microsoft Office (PowerPoint, Excel & Word) capabilities with advanced proficiency in data manipulation, visualizations, and complex custom reports
• Ability to travel ~15% of the time if it should be deemed necessary for the job

 

Key Responsibilities:

• Strategically sell Mars Petcare portfolio to customer and maximize sales growth and profit. 
• Deliver on all assigned scorecard targets – GSV, NSV, Trade, SAM, Perfect Store, Share, & Customer JBP.
• Foster strong customer relationships to ensure a long-term partnership that promotes mutual sales growth.
• Manage annual Joint Business Plan strategic development, execution, and JBP Financial Tracking (including monthly JBP P&L forecast updates for merchant team). 
• Manage quarterly JBP presentations, business results and recommendations to deliver the expected Sales and Margin plan.
• Partner with internal stakeholders to develop/present line reviews that drive successful new product launches, optimal assortment, and best-in-class in store and digital shelving recommendations.
• Oversee all new item set up forms, costing, deductions & negotiations agreements, including maintaining strong position with Target’s Digital Product Content Scorecard.
• Develop and align to internal team objectives, goals, strategies and measures, including key leadership role during annual planning process (National Planning Meeting, Account Review, etc.). 
• Own internal Mars sales forecast and work closely with Demand Planning to influence demand forecast. Leverage tools and relationship with customer to drive forecast accuracy and partner with Customer Supply Team to deliver flawless execution.
• Optimize trade budget to best deliver effective and efficient results through management of trade and shopper marketing dollars and positive ROI.
• Improve supply chain effectiveness and efficiencies with the goal of relentlessly driving out waste and costs. 
• Collaborate with Shopper Marketing/Roundel to develop campaigns that maximize seasonal/pet parent-focused moments, amplify Mars Brand support and deliver strong results against highlighted objectives
• Actively lead, engage and work with internal functions, peers & colleagues to influence needs of Target Business
• Communicate with internal stakeholders and leadership on plans, share position, volume and expectations for the portfolio.

 

 

What can you expect from Mars? 

• The opportunity to learn, develop and take charge of your own career. 
• An industry competitive compensation package including generous benefits (i.e. 401k, health, etc.)    
• Commitment to our Purpose and our Five Principles. 
• An environment where all Associates feel valued, supported and comfortable being themselves at work. 
• The opportunity to work cross functionally, add value and impact a better world for generations to come. 
   

#LI-KA1

 

Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.