职位描述：
1，接受服务预订
2，对客户提供运输时间、价格、定制文书工作等要求以及包装，国家特定要求（包括潜在的通关延误）等简单帐户和销售问题等各方面的准确信息，始终如一地自信地回应客户。
3，协助客户根据需要获取信息，为客户提供准确的信息和操作指导
4，自觉，有技巧的处理客户投诉，同时保持镇静，并采取一切可能的行动，解决问题，满足客户的全面满意。必要时，向高级管理层提出投诉，以达到有效解决的目的，以防止更多升级，避免再次发生。
5，在处理每个客户不同需求和需求的同时，用专业精神和热情服务，增强服务经验
6，联络业务部等部门快速高效地解决客户问题和查询
7，团队精神和严格自我管理，轮流管理团队决策和指导，制定政策
8，监督业务进行，不违反公司政策，评估利润数字

技能要求：
1、打字速度快
2、熟练运用MS-Office软件
3、良好的中英文书写与口语能力
任职资历：
1、大专以上学历
2、年以上相关经验

Job Description
1、Accept and register bookings for services
2、Respond to customers consistently and confidently by providing accurate information in all aspects such as transit time, prices, custom paperwork requirements, packaging, country-specific requirements (including potential customs clearance delays) simple account and sales question
3、Assist customer obtain information as required and provide customer with accurate information and operation guideline
4、Confidently and knowledgeably handle customer complaints while maintaining composure, and take all possible actions to resolve issues to the customers’ full satisfaction without compromising company’s position by over-committing to customers. If necessary, escalate complaints to senior management team to obtain efficient resolution with a purpose of prevent more escalation and avoid reoccurrence
5、Enhance service experience by exercising professionalism and empathy when dealing with each individual customer varying needs and demands
6、Liaise with Operations Department and other departments on quick and efficient resolution of customer issues and queries
7、High team spirit and strict self-management follow decisions and direction from management team in shifts, roster, and stipulated policies
8、Monitoring the operation is proceeded without disobeying company policy as well as evaluating the profit figure

Skills Required
1、Typing skills (at least 30 wpm preferable)
2、Computer application skill, e.g. MS-Office Software
3、Good command of written and oral Mandarin & English

Experience and Qualifications
1、Junior College diploma or equivalent
2、At lease 1 years experience in similar position at forwarding company