PRIMARY FUNCTION: The Senior Customer Service Coordinator is responsible for managing Eaton’s transactional PO flow for Customer Orders, from Customer order receipt and input to the Eaton systems through to the Purchasing of products to suppliers. The role will require interaction with customers, suppliers, carriers and Eaton internal staff to ensure a smooth and transactionally accurate supply flow. Management is also required of the Eaton systems to ensure accurate master data and purchase order flow through to product receipt. Other Functions of the role will include the responsibility for supporting the management of Eaton’s project orders with key aspects of the role being: order entry, supplier & service provider co-ordination, inbound & outbound freight management & stock-level management, customer invoicing and maintenance of accurate financial & project planning records. The individual will be expected to liaise with customers, internal production facilities/stakeholders & leadership to support in time project delivery. Key performance indicators are: projects delivered on time and in full; just-in-time supply chain management; timely & accurate invoicing; forecasting & ensuring customer satisfaction. ESSENTIAL FUNCTIONS: Management of suppliers for the transactional flow of purchase orders and stock Raising Purchase orders to suppliers and order progression through the Eaton systems Raising of customer orders and liaising with customers for product purchases Raising of part numbers & managing the product data on the Eaton systems Ensuring a SOX compliant accurate transactional flow for cross docking and direct shipping of orders to customers Manage Carrier escalations and carrier insurance claims for damages in transit Ensure efficient processing for Eaton Finance, Supply Chain, Booking of deliveries, accuracy of documentation Able to communicate with customers and suppliers at all levels from functional contributors to business leaders To be able to co-ordinate and manage complex issues with multiple suppliers, partners and stakeholders Managing team Mailbox and call flow Cover other operational duties as required. Total responsibility for allocated Projects, including communicating effectively with stakeholders at all levels; confirming scope; raising orders on suppliers; devising and publishing plans; initiating surveys; initiating RAMS productions; publishing RAMS to clients; instructing sub-contractors and Eaton staff; scheduling and arranging deliveries; arranging load tests and recommissioning; writing and submitting invoices and reports. Working closely with Eaton & 3rd party service teams to forecast, co-ordinate & manage installation, commissioning & all other required service activities. Reviewing and suggesting improvements to Project and Order Management processes Act as deputy senior escalation point for customers, and operational escalations, coordinating with available teams to resolves issues. Work needs to be coordinated with Points of Contact in the sales force, Budapest Shared Facilitate performance metrics and evaluates and interprets data to drive performance improvement and productivity throughout the organization. Monitoring KPI-s for the O&PMT Ensure the orders are assigned and entered on SAP To be actively involved in projects affecting the customer service objectives. Qualifications SPECIALIZED KNOWLEDGE: Good working knowledge of MS office, MS Teams. Good knowledge of purchasing, supply chain, systems data management. Excellent Customer Service skills. Excellent team working skills. Experience in bringing to completion change initiatives, SAP preferred (CRM). ADDITIONAL INFORMATION To have confidence of character to represent Eaton with Suppliers To be self-motivated with high attention to detail, with a high capacity to handle change and uncertainty To have good self-management and time management skills Unusual working hours sometimes required when business volumes are high To have the ability to think issues through, anticipate problems and take action to prevent them or minimize their impact Competent IT literacy including intermediate+ skills with Excel, Word & Outlook A willingness for self-motivated learning A commitment to the Eaton Leadership Model (or similar) values & approaches to support personal and team growth Travel to other UK Eaton sites or 3rd party sites may be required. What you will get from us Eaton’s mission is to improve the quality of life and the environment through the use of power management technologies and services. We provide sustainable solutions that help our customers effectively manage electrical, hydraulic and mechanical power – more safely, more efficiently and more reliably. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours. Eaton’s 2020 revenues were $17.9 billion, and we sell products to customers in more than 175 countries. We have approximately 85,000 employees. We make work exciting, engaging and meaningful for our employees through our dedication to tackling some of the toughest power management challenges on the planet and by never losing sight of what matters. Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We pledge to always foster a diverse and inclusive environment, including inclusion resource groups that bring together employees who share a common purpose, interest or background. In the past year, our company has received top employment recognition by the Human Rights Campaign and almost fifty percent of our Board of Directors represented diverse groups. When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger. We have demonstrated our passion for sustainability with the recent announcement of cutting carbon emissions from the company’s operations by at least 50 percent by 2030. We are ethical, passionate, accountable, efficient, transparent and committed to learning. We are confident we can deliver on our promise to improve the quality of life and the environment because of the attributes that our employees embody. We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Job: Sales Region: Europe, Middle East, Africa Organization: ES EMEA Sales and Marketing Core Job Level: Individual Contributor Schedule: Full-time Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No Does this position offer relocation?: No Travel: No