• Lead and develop the correct execution of order management

• Monitor, motivate and develop customer services teams to ensure high level of performance.

• Prepare and analyse data, draw conclusions and decide on implementation of solutions for improving customer service teams and processes to achieve quality and efficiency.

• Manage and follow-up enquiries (general product info, proforma invoice/letter of credit, sample requests, product availability)

• Receive and process orders and managing the order-to-cash process.

• Identify customer needs and resolve immediate issues or highlight it to a higher level of authority

• Maintain an ongoing relationship with key customers

• Be a communication link between customers and other manufacturing departments

• Be first contact in case of emergency or complaint.

• Manage correction process (goods return, credit/debit note requests) & other returns.

• Coordinate with business units and work as a team with supply chain, finance, credit, etc.

• Bachelor degree
  
• 10 years of experience in customer service and order fulfilment.
  
• Experience in servicing the global or regional customers.
• Experience in managing a team of customer service and on line order management.
• Knowledge and understanding of transportation modes (air, rail, truck, ocean), the freight forwarder industry, export documentation, government regulations & export controls requirements.
• Good understanding of manufacturing scheduling and lead times.
• Good planning, analytical, organizational, interpersonal and problem-solving skills.
• Able to lead and work in a multi-cultural team environment as well as multi-task, work under pressure and enjoy challenges.
• Strong SAP and spreadsheet/document software interfacing skills.
  
• Fluent written and spoken English.
  

上班地址：深圳市