Senior Customer Service Representative
Franke Foodservice Systems鹤山市Update time: May 8,2019
Job Description
Franke Foodservice Systems is the world’s leading provider of kitchen equipment, supplies and a broad range of services for leading restaurant chains. Serve up wonderful moments with our foodservice systems!
Your responsibility
- Handle resupply requests to meet customer expectation with correct processes
- Coordinate promotional events, rollouts or other projects upon assignment
- Maintain high level of contacts with McDonald’s customers in re-supply business, to understand their requirements and expectations, and to keep good working relations by providing added value to customers
- Handle and follow up sales orders internally and externally in accordance with the processes agreed
- Prepare and submit supporting documents to Finance Dept. for invoice purpose; organize and prepare AR information to and follow up payment with customers
- Track and confirm final ETD & ETA of sales orders with customers with provided lead time. Confirm customer’s receiving
- Analyze and handle warranty with customer by working with involved departments
- Maintain customer high satisfaction by meeting customer business expectations. Resolve conflicts with and complaints from customers with tack and diplomacy. Conduct Customer Satisfaction Survey per company expectation and provide analysis report and implement actions for improvements
- Coordinate and consolidate internal or external feedback from routine operation and communication with customers and report to head of department
- Relevant external sales work
- Coordinate promotional events, roll outs or other projects as leader per dept assignment
Your Profile
- Fluent English oral and written
- More than five years work experience, have three years related work experiences
- Excellent skills of communication, coordination, organization and planning and sharp sense in marketing
Ready to apply? Make your mark. Join us.
Franke Foodservice Systems China
Yinglang Street 318,
529700 Heshan City, China
Phone: 0750-8418428
Yinglang Street 318,
529700 Heshan City, China
Phone: 0750-8418428
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