Reporting to: Senior Manager, Customer Service

​Job Description:

• Execute and manage order processing transactions accurately, in a timely manner from order entry to delivery commitment to customers.
• Responds effectively and efficiently to customers inquiries, ranging from orders, product availability, pricing, shipment arrangement, billing and other forms of documentation (e.g. proof of delivery, letters of credit…).
• Handle shipping & LC documentations.
• Handle customer order enquiries, engage with relevant stakeholder to resolve issue in a timely manner.
• Account & backlogs management, proactively communicate changes/delays and suggest alternative option whenever possible to mitigate escalation due to shipping delays.
• Prompt coordination with logistics service providers for timely pick up & delivery.
• Liaise with manufacturing facilities & 3rd party vendors in USA, Europe, APAC.
• Work with Finance on AR, AP issues & follow up when needed.
• Participate in order management process improvement when needed.
• Responsible to meet all operational KPI and SLA.
• Ensure all documentation and order processes are in line with corporate guidelines and compliance.
• Reports preparation on regular basis.
• Perform other duties/projects as assigned.

Requirements:

• Bachelor Degree or Diploma in Logistics/Supply Chain or relevant
• Candidate must be service oriented, able to work under pressure with excellent phone, email etiquette skills and able to handle difficult customers.
• Very good experience in SAP & MS Office
• Knowledge in shipping, freight management and Letter of Credit documentation
• Good communications skills and able to speak Mandarin as you are required to communicate with customers in Taiwan.