RESPONSIBILITIES

•                Handle customer inquiries via telephone
•                Ensure customer queries and feedback are quickly and effectively resolved with courtesy.
•                Balance customer’s expectation & service level by providing effective and efficient solutions to customer.
•                Fulfill daily operational tasks and documentation in line with Key Performance Index.
•                Shift Duty will be required

REQUIREMENTS

•                2+ years experiences in any segment of customer services, e-commerce experience will be advantageous.
•                Customer-oriented with good communication skills is essential.
•                Good spoken and written English, spoken Cantonese or Mandarin will be an advantage.
•                Good PC knowledge and Chinese word processing preferable.
•                Candidates with less experience will be considered for Customer Service Officer.
•                Immediately available is highly preferred.

We offer:

•                Attractive basic salary with performance bonus
•                Flexible working hours
•                Comprehensive training with pay
•                Marriage leave
•                Paternity leave
•                Career development opportunities
•                Medical coverage
•                Vibrant and all-inclusive work place
•                Equal opportunity Employer
•                Vibrant and all-inclusive work place