Founded in 2006, Albatross CX is a global customer experience agency servicing premium and luxury brands. It helps brands reach profitable growth by turning transactional moments into relationships and emotional experiences.

Albatross CX specializes in capturing and analysing experience feedback across all customer touchpoints as well as the retail teams, with a defined action plan and continuous follow up. Through its unique metric - Albatross Customer Experience (ACE) index, it allows brands to better understand not only what drives advocacy but also their performance vs their peers.
Operating in 70 countries through its 17 global offices, Albatross CX delivers 360-degree customer experience framework to over 200 of the most prestigious brands.

Albatross CX is a member of the Customer Experience Group, the alliance of five leading agencies offering together a framework that enables premium and luxury brands to elevate the customer experience. For more information, visit www.albatrosscx.com

We are now looking for a Senior Data Analyst – Shanghai

Your responsibilities will include:
Project and report details confirmation

• Become the project manager’s best friend by helping him understand what the client wants
• Be transparent to the team and always available to answer questions
• Be positive with additional requests while staying strict on cutting waste and promoting teamwork

Customer experience report creation

• Avoid rushing projects by planning well in advance
• Design good-looking report templates
• Understand the trends the numbers are showing us
• Change data into appealing presentations
• Present the results in a story-telling way

Help us integrate our new solutions

• Working on solutions such as Team Feedback, VoC, etc.
• Building up industry knowledge from unconventional projects
• Help the team to deliver added-value consultation
• Help us in finding new ways to process data more efficiently

Train and manage interns, outsourced workforce and eventually junior analysts

• Help training and briefing our most junior staff and our partner companies
• Share the work efficiently within the team so everyone can have satisfied clients and go home on time

Requirements:

• Bachelors or advanced degree in business, marketing, market research, information systems or mathematics
• 3-6 years as market research analyst/project manager, experience within the Market Research or Marketing industry is a plus
• Strong analytic and critical thinking skills
• Exceptional written, oral communication abilities in English
• Expertise with Excel, PowerPoint
• SPSS/SAS, SQL a plus