Do you describe yourself as an explorer, builder, or teacher who thinks differently and has a technical background as a software developer, or other technical discipline? We are looking for Substrate Hardware Repair team members who embrace these roles and who want to work together to help work on the automated hardware repair service in M365 Core Platform, also known as Substrate.   

Substrate is the data and intelligence platform that enables internal partner teams at Microsoft to build, deploy, and maintain compliant productivity apps and services with reduced effort and faster time to market. The purpose of the Substrate Hardware Repair team is to provide a high degree of hardware availability for our service at the lowest possible cost, though smart automation and data analysis. With companies like Google, Facebook, Apple, and Amazon all working hard to deliver capabilities in the cloud space, the need to deliver strategic projects is critical to our success.  The substrate hardware repair team helps to return hardware back to the service faster: this has the potential to make large impacts to our credibility and brand in the industry. We are looking for a data scientist who can help us to make sense of the massive amounts of data that we deal with, and to help us to create machine learning models using supervised machine learning to assist with predictive machine repair. 

We are looking for team members who are excited about making important technical contributions and who can see themselves in or growing into one or more of the following roles.  

• You are an explorer who is excited about the opportunity to learn new code, meet other teams, and enable new customer scenarios.  
• You have an approach for quickly gaining expertise and confidence working in new code bases.  
• You are a builder who loves to build clean and testable code, strong working relationships, helpful documentation.  
• You want to help create an effective team.  
• You are learning how to architect adaptable and reliable solutions within constraints.  
• You want to create a reputation of excellence for your team.  
• You are inclusive. It is important to you that everyone on the team feel like they belong.  
• You listen well and you speak openly.  
• You have empathy and curiosity.  
• You are a teacher who shares what they know with others.  
• You want to help mentor and develop a team.  
• You want to work closely with the rest of the founding team members to develop curriculum to train those who join us later and the approach for how we will work with our partner teams as we deliver projects in partner team areas.  
• You are open to growing by sometimes making mistakes and breaking things you wish you had not.  
• You are open to applying a growth mindset to those experiences to make your engineering more reliable and resilient.   

More About Microsoft 365 and Substrate  

Microsoft 365 is the fastest growing cloud services business in Microsoft. M365 brings together cloud versions of our most trusted communications and collaboration products like Exchange, SharePoint, OneDrive and Skype with the desktop suite of Office products in an always up-to-date integrated service offering. Since its launch, the service has made it easier for millions of information workers across the world in small, medium, and large enterprises to use the best of Microsoft’s business productivity solutions via the cloud. The service now extends the same capability to consumer communication and collaboration products. You can read more in the Substrate Dev Center located here: https://developer.microsoft.com/en-us/substrate.  

Responsibilities

The engineers in this team play a critical role in driving the technical details of a variety of middle tier and backend service projects spanning multiple areas. They will have to understand the design, code and features of different areas, come up to speed and implement features that delight customers and partners via their intuitiveness, attention to detail and responsiveness. They have good partnership skills and are motivated to collaborate with others. They are excited about making sense of massive data sets and finding connections between them. They understand machine learning models, have built ML systems and can apply this knowledge and experience to our problem space. 

Qualifications

A well-qualified candidate for this position would meet the following requirements for this position: 

• A degree in Mathematics, statistics, electrical engineer or other relevant technical discipline.   
• Continuously building stronger coding, design, and problem-solving skills 
• Experience scripting with PowerShell, bash or Python 
• Experience with source code control systems and automated build systems (using Git, Github, Azure DevOps, VSTS/TFS, or other DevOps systems) 
• Experience building predictive modelling and simulation models in complex business environments 
• Experience building mathematical modeling systems to help drive process and product improvements 

Additionally, a candidate with relevant experience in one, or more, of the items below would be a great fit for our team: 

• Server and/or service experience is desirable.  
• Cloud services experience (AWS, Azure, Google Cloud, etc.) is desirable 
• Understanding of data analysis and machine learning is beneficial, but not required.  
• Ability to quickly ramp up on new technologies. 

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.  We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.