JOB SUMMARY

As a key member of the Continent Operations team, the Senior Director, CLS Planning & Services APAC, will provide consulting, advisory and operational support to the Asia Pacific’s Chief Operations Services Officer and the leadership team.  This position will work on fast-paced, high-priority projects that are instrumental to our company’s exponential growth in the continent. Continent Operations is core to the organization, encompassing disciplines such as Rooms, Food & Beverage, Procurement, iT, Engineering, and Design Development Operations. This role serves as the connection within the Operations team to ensure alignment and progress on interdepartmental projects. Furthermore, this position represents Operations in larger cross-functional projects, which range in scope across brand operations, innovation, strategic planning, and process improvement.

This Senior Director will report to Marriott Asia Pacific’s Chief Operations Services Officer. This individual will focus on internal communications, project management, reporting and analysis, and change management whenever necessary due to any new projects. This individual should carry forward the vision for strategy execution within the Continent Operations team while keeping all disciplines (within and beyond Operations) aligned.

Projects can range from brand operations to growth/innovation, process improvement, crisis management, and strategic planning. This person will also be largely in charge of ensuring the continent operations initiatives are communicated effectively to the rest of the organization and projects are tracked and completed on budget.  This leader thinks creatively and practically to develop strategic plans and to oversee efforts designed to facilitate support and execution of CLS initiatives.  This position will directly lead the responsibility for engaging stakeholders to develop and execute the Continent’s strategic initiatives that will enable successful delivery against the strategic priorities of Marriott International.  In addition to managing the day to day responsibilities for the Planning & Services capabilities, the position will be responsible for coaching and mentoring new leaders and team members. Given the complexity of diverse geography, multiple languages and the growth, the position will also partner with the APAC COO to enable the leadership team by building the right foundational organizational and leadership elements.

CANDIDATE PROFILE

Education and Experience

• 4-year degree from an accredited university in Business Administration, Hotel Management, Communications or related major

• 7+ years of relevant professional experience, demonstrating progressive career growth and a pattern of exceptional performance

Experience Preferred

Prior experience leading the planning and execution of strategic projects and initiatives

CORE WORK ACTIVITIES

Strategic planning

• Work with Chief Operations Services Officer to develop frameworks and strategy for executing main priorities

• Oversee the planning and deployment of initiatives from the beginning through end of each year

• Intuit projects that need further support given capacity restraints. Determine best ways to offer support across projects ranging from brand operations to growth/innovation, process improvement, crisis management, and strategic planning

• Regularly seek feedback from regional and area teams to ensure projects are relevant and completed according to market need

Project development and management

• Interview key stakeholders to understand needs of large cross-functional projects before creating charters, timelines with key milestones

• Lead meetings with clear agendas and presentations; highlight critical outstanding decisions and drive for clarity on next steps

• Define success for each project with clear success metrics and track over time

• Write concisely and persuasively to articulate burning platforms, critical outstanding decisions, and next steps

• Partner with deployment leads to track progress on projects

• Monitor project spend for all Operations projects across a variety of budget sources – highlight opportunities throughout the year to adjust project budgets accordingly

• Provide strong PMO support with a focus on project execution on time and on budget.

Leadership

• Ensure clear roles and responsibilities across team to ensure work is being performed as effectively as possible

• Keep a pulse on organization to understand needs of continent disciplines within and beyond Operations

Stakeholder management

• Demonstrate high levels of emotional intelligence to understand motivations, resolve conflicts, and identify unarticulated needs

• Take initiative to follow up with stakeholders who need to be informed about certain workstreams

• Nurture stakeholder relationships with maturity and the utmost professionalism

• Offers flexibility, patience, and an open-minded nature at all times

Communications

• Oversee the development of clear and compelling internal communications, including but not limited to project updates/summaries, strategic planning, and newsletters

• Has an understanding of information design and visual content in order to create clean, uncluttered presentations

• Possess acute attention to detail and catch errors before deliverables are finalize

Data analysis

• Oversees the creation of dashboards on Excel and Tableau to summarize progress on key initiatives

• Synthesize quantitative guest or social media data to construct insights

• Note: Experience in Access, SQL, VBA, and other data analysis tools a plus

MANAGEMENT COMPETENCIES