Pullman, the Upscale International brand for Accor, offers Lounge guests a new attitude for cosmopolitan business and leisure travellers visiting the Qantas International & Domestic Lounges.

Reporting to the Lounge Manager, you will be responsible for the day to day success of the International & Domestic Lounge operations. This role requires a hands-on approach to managing a team to deliver our guests the highest levels of luxury service in a fast-paced environment. 

Key duties of this role include, but are not limited to the following:

• Implementing service standards and training programs for all employees and conducting inductions and skills training as required.
• Lead and supervise a team of Duty Managers, conduct performance reviews for probationary and annual reviews, correct performance issues and council where required
• Familiarising yourself with VIP and regular guests to ensure their expectations are exceeded.
• Managing daily staffing requirements in line with business demands, within budget guidelines and following the relevant award requirements.
• Establishing a strong working relationship with the Executive Chef and kitchen team.
• Having the necessary skills and training to actively resolve any challenges presented by passengers – the ability to turn any negative into a positive.
• Ensuring a safe working environment at all times, including completing incident reports, conducting workplace inspections and risk assessments.

• Generating monthly reports, ordering of beverages and completing stocktake using Microsoft Office/Excel.  

 

Skills & Experience;

• Similar or previous experience as a Senior Duty Manager
• Excellent communication skills, with a strong focus on guest and team member engagement
• Proven experience in leading a successful team
• Ability to liaise closely with the stakeholders in the lounge
• Able to think outside the box to ensure continuous improvement

Applicants must have the flexibility to work a rotating roster across 7 days. 

In return for your commitment, we will provide:

• Fully laundered uniforms
• Car Parking
• Fantastic career and training opportunities
• Excellent working conditions with a supportive and fun team
• Duty meals
• Hotel discounts worldwide

If you’re ready to join our team apply now.

Aboriginal & Torres Strait Islander people are strongly encouraged to apply.