1、 负责处理用户/销售/PM等来电、来函、来访中所提到的有关我公司产品技术/质量上的问题，并跟踪协调解决， 同时将处理结果反馈给相关部门。 2、根据服务派工单要求，在项目现场配合用户做好安装、调试、投运和产品使用培训的服务工作，完成现场工作相关表单的填写，离开现场之前需要让用户签字确认，并汇报给主管。 3、现场服务期间及时收集、整理好用户的反馈或投诉资料，填写用户服务信息反馈表，并将结果反馈给用户和主管。 4、及时对用户反馈意见进行汇总、分析、处理，并通知相关部门。对于现场客户提出的问题，应客户要求，工程师 需要提供相应的说明函件，并由主管批准后提交给客户。 5、服务人员未出差期间，需要为出差项目做好准备，按规定程序办理售后服务手续，按规定领用材料，结算费用。 同时，需要服从安排在产线进行多技能培训，提高现场服务技能。 6、独立完成大型项目的安装、调试、送电以及现场协调等工作 7、完成领导安排的其他工作。 Qualifications 1.大专及以上学历, 电气及相关专业 2.有2年左右电气类产品的制造、检验或维修经验,能看懂电气图纸 3.有英语读写能力，至少能看英文产品说明书； 4.沟通能力强，应变力强，能灵活解决实际问题； 5.能吃苦耐劳，经常出差。 What you will get from us Eaton’s mission is to improve the quality of life and the environment through the use of power management technologies and services. We provide sustainable solutions that help our customers effectively manage electrical, hydraulic and mechanical power – more safely, more efficiently and more reliably. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours. Eaton’s 2020 revenues were $17.9 billion, and we sell products to customers in more than 175 countries. We have approximately 85,000 employees. We make work exciting, engaging and meaningful for our employees through our dedication to tackling some of the toughest power management challenges on the planet and by never losing sight of what matters. Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We pledge to always foster a diverse and inclusive environment, including inclusion resource groups that bring together employees who share a common purpose, interest or background. In the past year, our company has received top employment recognition by the Human Rights Campaign and almost fifty percent of our Board of Directors represented diverse groups. When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger. We have demonstrated our passion for sustainability with the recent announcement of cutting carbon emissions from the company’s operations by at least 50 percent by 2030. We are ethical, passionate, accountable, efficient, transparent and committed to learning. We are confident we can deliver on our promise to improve the quality of life and the environment because of the attributes that our employees embody. We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Job: Quality Region: Asia Pacific Organization: PDSS Power Distribution Systems Services Div Job Level: Individual Contributor Schedule: Full-time Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: Yes Does this position offer relocation?: No Travel: Yes, 75 % of the Time