Senior Expert - Uber
UberTaibeiUpdate time: July 26,2019
Job Description
At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

About the Role

We are looking to build a team of rock stars for our Greenlight locations across Taiwan. We need people with strong communication and problem-solving skills, who don’t shy away from in-person interactions. Aside from helping customers, our support centre is also used to educate and teach our customers - driver and delivery partners - how to best use our app. You’ll be expected to help review documents, provide exceptional support, and quickly adapt in an ever-growing business. This is a great opportunity to work with a top-notch Operations team and deep dive into our day-to-day-operations.

What You’ll Do
  • Serve as "shift lead" - i.e. lead Expert on the floor providing oversight and support to Experts handling interactions
  • Support Experts in delivering 5-star, on-brand, in-person support for our driver and delivery partners by helping tackle escalated issues on-ground
  • Keep Experts aware and updated on support policies by engaging with operations teams across the company and cascading the information through
  • Ensure that the facility is presentable and ready to receive driver and delivery partners
  • Support improving processes on behalf of Uber Experts and partners to the GL program through project work

    What You’ll Need
    • 1 Minimum Years of Experience with in person customer support

    About the Team
    Uber Greenlight locations grow driver communities. We work to increase driver hours and deliver exceptional driver experiences, while operating at tremendous cost efficiency. Greenlight locations are where partners visit in person to sign up, get active and get questions answered in-person

Get email alerts for the latest"Senior Expert - Uber jobs in Taibei"