Senior Greenlight Team Lead - Uber
UberTaibeiUpdate time: August 25,2019
Job Description
At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.
About the Role
Uber’s driver partners and delivery partners are very important customers, and we’re creating a best-in-class customer service experience for them. Greenlight locations help new driver partners and couriers get on the road for the first time, build engagement with the platform over time, and provide a home base for their community.
We’re looking for a Greenlight Senior Team Lead to support the day-to-day operations of our local Greenlight location. We’re looking for an experienced team leader who operates with a customer-first mentality. In this role, you’ll help to mentor and directly lead a team of Experts and Team Leads on how to best build Uber’s relationship with driver partners & delivery partners, support their operational needs, and guide day-to-day operations of the Greenlight center. This is a great opportunity to work with a top-notch Operations team and learn the Uber business from the ground up.
What You’ll Do
- With the Greenlight Manager, ensure we deliver on service delivery metrics across safety, quality and efficiency
- Own training, mentoring, and guiding Uber Experts to strengthen quality and efficiency metrics
- Manage hiring, scheduling, attendance, and general administration of Uber Experts and Team Leads
- Implement local and regional project work to improve processes and the facility on behalf of Uber Experts and partners
What You'll Need
- At least 4 years of working experience
- Retail, store manager experience is ideal
About the Team
Uber’s driver partners and delivery partners are very important customers, and we’re creating a best-in-class customer service experience for them. Greenlight locations help new driver partners and couriers get on the road for the first time, build engagement with the platform over time, and provide a home base for their community.
We’re looking for a Greenlight Senior Team Lead to support the day-to-day operations of our local Greenlight location. We’re looking for an experienced team leader who operates with a customer-first mentality. In this role, you’ll help to mentor and directly lead a team of Experts and Team Leads on how to best build Uber’s relationship with driver partners & delivery partners, support their operational needs, and guide day-to-day operations of the Greenlight center. This is a great opportunity to work with a top-notch Operations team and learn the Uber business from the ground up.
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