Manages the Account Management function. Responsible for the financial and human resources activities for the function and ensures assigned teams are operating effectively to meet function goals and objectives. Oversees initiatives that are defined by the business strategy and contributing to the organizations values and vision. Establishes the operating protocols for the Account Management function. Ensures teams have required resources to execute their assigned activities. Collaborates with Relationship Management and Client Service Delivery functions to ensure a seamless client experience and coordinate levels of service across the firm. Tracks and reports on team metrics and results. Coaches and guides assigned staff on improving the execution of the account plan and achievement of goals. Researches and analyzes the business environment for assigned clients, industry trends and competitor services/offerings. Proactively calls on accounts, ensuring continued client satisfaction and listening for cues on potential service improvements, product needs and organic growth opportunities. Serves as an escalation point for critical service issues or roadblocks. Shepherds issues through to resolution. Recruits, directs, motivates and develops staff, maximizing their individual contribution, their professional growth and their ability to function effectively with their colleagues as a team. Provides feedback at the most critical times. Manages a large or specialized team of Account Managers or multiple teams. Responsible for the achievement of function goals and objectives. Has financial and human resource responsibilities for the function.  

Qualifications

Bachelors degree or the equivalent combination of education and experience is required. 10-15 years of total work experience and 3-5 years of management experience preferred. Experience in Account Management preferred.
BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer.
Minorities/Females/Individuals With Disabilities/Protected Veterans.
Our ambition is to build the best global team – one that is representative and inclusive of the diverse talent, clients and communities we work with and serve – and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.

Primary Location: United States-New Jersey-Jersey City
Internal Jobcode: 70000
Job: Customer/Client Service
Organization: Pershing Domestic-HR06431
Requisition Number: 2003033