A Senior Guest Service Agent(F&B) with Hilton Garden Inn and Suites is responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience while having extensive knowledge of menu offerings.

What will it be like to work for this Hilton Brand?

Hilton Garden Inn is the award-winning, upscale, yet affordable, hotel brand. We continually strive to ensure today's busy travelers have everything they need to be the most productive on the road, no matter the occasion. With high levels of service and amenities usually only found in pricier hotels, guests count on us to help them be successful when they're on the road.

If you know what it feels like to succeed and you can perform on an award-winning team, you may be just the person we are looking for to work as a Team Member with Hilton Garden Inn. Because it's with the Hilton Garden Inn where we speak success and where our Guests succeed.

What will I be doing?

As a Senior Guest Service Agent(F&B), you are responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience. A Senior Guest Service Agent(F&B)would also be required to have extensive knowledge of menu offerings. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Manage guest queries in a friendly, timely, and efficient manner

• Serve Alcoholic/non-Alcoholic beverages in conjunction with licensing/liquor regulations for residents and non-residents

• Ensure knowledge of menu and all products

• Ensure mis-en-place is well stocked at all floor stations

• Follow correct reporting procedures if faced with issues

• Ensure Food and Beverage orders are of a consistently good standard and delivered in a timely manor

• Practise Hilton Grooming standards including uniform dress code, cleanliness and personal hygiene

• Comply with hotel security, fire regulations and all health and safety legislation