#### Position Description:


Operate the L1 Helpdesk on Salesforce / Dynamics365 and CRM sales systems.
Support Lenovo Sales or partners by:
• Handling emails, phone calls & live chats on related sales -
Salesforce/Dynamics365/CRM -systems
• Creating Helpdesk cases and assigning them to owners (to meet First Call
Resolution targets)
• Guiding users in system access & navigation, deal registrations, bids
• Resolving issues in cases within time-to-close targets
• Raising IT tickets, if needed, for next level resolution
• Preparing reports, charts, and other statistics to support sales
• Satisfying/Delighting customer in their Helpdesk experience

Build & Share expertise
• Sharing new issues and case resolutions
• Proving feedback for further improvements
• Proposing process changes to improve efficiency

Project participation
• Supporting system enhancements by testing functionalities,
developing/delivering training and executing deployment

#### Position Requirements:


• Proven track record in similar role
• Working on public holidays as needed to serve sales and partners in
countries
• Strong communications skills and ability to work cross-departments
• Able to communicate fluently in English; fluency in other major EMEA
languages would be advantageous

Base gross monthly salary from 1500 EUR, depending on experience + variable
part

We are an Equal Opportunity Employer and do not discriminate against any
employee or applicant for employment because of race, color, sex, age,
religion, sexual orientation, gender identity, status as a veteran, and basis
of disability or any federal, state, or local protected class.