Career Category

Job Description

Role Description

Amgen discovers, develops and delivers innovative human therapeutics. A biotechnology pioneer since 1980, Amgen was one of the first companies to realize the new science’s promise by bringing safe, effective medicines from lab, to manufacturing plant, to patient. Amgen therapeutics has changed the practice of medicine, helping millions of people around the world in the fight against cancer, kidney disease, rheumatoid arthritis, and other serious illnesses. With a deep and broad pipeline of potential new medicines, Amgen remains committed to advancing science to dramatically improve people’s lives.

We are seeking an IS Engineer who will support Infrastructure Operations out of our Singapore Tuas Manufacturing site, having primary responsibility for activities related to Windows administration, and other current, or new related technologies - 24x7 regulated, on-call environment.

The IS Engineer will be reporting to the Senior Manager Information Systems. This role is to support Manufacturing and will play an integral role in building a holistic technology strategy while crafting roadmaps for successfully driving its tactical execution that aligns with the company’s overall objectives.

The Infrastructure Operations team is the global enterprise administration group that manages physical and virtual hosting including private and public cloud hosting options, operating systems, databases, middleware, storage, and backup. The primary Windows platform supported by this group is Windows 2012 R2 with a smaller footprint of previous Windows server operating systems, as well as current Microsoft server versions.

Responsibilities

• Support the Service Owner, full time employees, and managed service provider in the development, delivery, and continuous improvement of the technology service
• Ensure service offering is aligned with our key principles of service ownership which include, meeting the needs of the business, cost effectiveness, scalability, compliance, reliability,
• security and resilience
• Support monitoring, administration, maintenance, and troubleshooting of Microsoft technologies, including Windows Server Operating Systems, IIS, Active Directory, Security and patching, Group Policies, and Microsoft Clustering
• Contribute to server design decisions ensuring that application hosting solutions exhibit high levels of performance, security, scalability, maintainability, reliability upon deployment
• Support the design, then implementation of enterprise Windows server solutions and IT projects while validating alignment with our strategic goals and technical standards
• Support projects from a technical aspect and provide guidance and direction to less experienced technical staff and Managed Service Providers including installations and upgrades of Operating System, backup/recovery strategies, and high availability configurations
• Contribute to monitoring security bulletins to obtain information of potential threats; analyze and support necessary security patch implementations to ensure ongoing system security
• Utilize software and hardware tools to identify, analyze, and diagnose complex problems and factors affecting performance, then investigate and resolve technical issues and assisting in Root Cause Analysis reviews
• Support hardware and software upgrades of infrastructure components within the site
• Support site specific Audit activities where needed
• Support Enterprise Cyber Resiliency operations
• Lead incident response for local site IS services when necessary
• Follow and adhere to best practice & Change Management processes
• Support vulnerability remediation where necessary
• Support changes in service and elevated account passwords with system owners
• Coordinate Quarterly Server and benchtop patching efforts (negotiation of windows with operations / Request for Infrastructure support / oversee communications and resources)
• Support automation efforts locally (SharePoint / Smartsheet / Microsoft Flow)
• Support Local IS task where needed

Basic Qualifications

• Bachelor’s degree and 3 years of relative Information Systems experience OR;
• Associates degree and 6 years of relative Information Systems experience OR;
• Relevant diploma and 8 years of relative Information Systems experience

Preferred Qualifications

• Industry Certifications and experience with Windows server administration
• Direct working experience in installing, configuring, and administering:
• Microsoft Core Infrastructure technologies: Active Directory, DNS, DHCP, Group Policies
• Microsoft Server Operating System technologies: Windows Server 2012 R2 and 2016
• Previous experience SCCM and Windows patch management experience, including demonstrated knowledge in supporting updates to server operating systems and applications
• Previous experience in Operating System Administration, Performance, Reporting and monitoring needs
• Previous Scripting and ITIL experience and managing regulated systems in the Pharma sector
• Understanding of operating system and network tools for troubleshooting performance issues
• Working knowledge of Clustering and HA configurations
• Experience with end user support operations
• Ability to manage vendors and service providers
• Ability to master, with minimal support, new IS technologies and processes
• Ability to work with clients/ end users on requirements gathering and setting expectations
• Excellent customer services approach
• Strong team player who is able to collaborate with colleagues on complex tasks in a global environment and can provide leadership through influence to achieve desired results
• Solid data-driven problem solving and analytical skills
• Proficiency in the English language is a requirement
• Domestic & International Business travel up to 15% may be required