We are Straumann. United for global excellence in dentistry.

Every vision has its story. Ours began more than 60 years ago. Since then our innovations and achievements have become landmarks in dentistry worldwide. Straumann began as a family-owned institute, grew into a publicly owned holding, and today comprises a number of international companies around the world.

The Straumann Group develops, manufactures and supplies dental implants, instruments, CADCAM prosthetics and biomaterials for use in tooth replacement and restoration solutions or to prevent tooth loss.

• Responsible for IT Service Delivery in all China offices.
• Monitors, coordinates and supervises the daily activities of the IT Service Desk Operations in China with perspective extension into other Asia Pacific markets.
• Respond to all IT operational support incidents and service requests, ensuring that the details are properly recorded and acted upon and/or referred to the appropriate staff
• Assist in the development and maintenance of manuals, procedures and other documentation required for the effective operation of IT where necessary
• Manage telecommunication system and local contract include Mobile, Fixed Line and Internet.
• Manage onsite IT infrastructure which include Server, LAN/WAN and upkeep of Server Hosting.
• Deriving from Act as the domain expert and address local IT requirements.
• IT assets management: to keep the IT assets and inventory accurate and properly managed
• Liaise with external vendor and manage contractor working onsite and/or dispatch field services.
• Prepare and participate in annual IT auditing and compliance exercise.

• Bachelor’s degree in Computer Science, Information Systems or Engineering (or equivalent relevant work experience).
• Minimum 5 years working experience in IT service desk area in Multi-National organizations
• Proven knowledge of service delivery and service support to effectively manage the IT service
• Experience of managing 3rd party suppliers & service provider relationships across China
• Good team and communication skills
• Ability to work independently and thoroughly
• Strong organizational and multi-tasking skills
• Fluent English skills both in writing and speaking
• Demonstrate competent and proficient in operating full spectrum of IT Infrastructure.
• Intermediate level of knowledge in one or more of the following area:

#Desktop
Skilled in desk side support and PC break/fix including basic administration of Windows O/S
Sound knowledge on Windows deployment and imaging.
Experience in Microsoft SCCM

#Server Hosting
Windows 2012/2016/2019 Environment.Working experiences on popular cloud platform such as Azure, AWS and Aliyun

#Networking
Well versed in Cisco L2/L3 Switches/Routers and Cisco ISE and Wireless Solution
Strong Understanding of network protocol (IPSEC, BGP, DNS, DHCP)

We offer...

• Being part of a dynamic, inspired and engaged team
• Take ownership as an expert
• Make an impact as one of our #ChangeMakers