Responsibilities:

• Perform technical support service of computer applications, hardware, software, networking, telecommunication systems and infrastructure IT support
• Deliver quality IT services to back office and retail shop end-users;
• Provide general support, maintain and implement operation systems and software application in various platforms
• Provide first tier technical support including troubleshooting, problem identification, resolution and escalation
• Manage functionally suppliers and on-site engineers to guarantee the quality of IT solution
• Report and define action plan to improve support performance
• Liaise with vendors to maintain equipment and networking service in excellent conditions
• Prepare documentations such as user guide and daily reports
• Other ad hoc duties as assigned

 Requirements:

• Diploma holder in Information Technology Operations or related disciplines
• 3 years or above working experience, preferably with retail experience
• Detail-oriented, good analytical and problem-solving skills
• Project management skill is an advantage
• Good interpersonal & communication skills
• Excellent both in spoken and written English and Mandarin