Do you want to join us in helping to fight the world's most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere. We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting? Then come and join our global team as Senior IT Provider Services Professional in our IT Service Provider Management Team. Role description In this role, you will be responsible for managing the relationship with Siemens Healthineers IT’s largest and most important providers including the associated contracts in the area of Application Managed Services. As a member of a cross-functional team, you will partner not only with external providers, but also with application owners, and the procurement and legal departments. In this role, you will be challenged on a daily basis to ensure a trustful partnership with our key providers, guarantee best-in-class service performance and thus helping to fulfill the strategic needs of Siemens Healthineers IT. Your job will involve resolution of conflicts and claims through negotiation, mediation, and fact-based analysis. You will be supported by and be a part of the global Service Provider Management team and report to the Head of Services and Contract Management. Tasks and responsibilities: Build, maintain and govern relationship with Siemens Healthineer’s largest providers across strategic, tactical and operational level Organize and Chair/Co-chair monthly provider review boards Partner with our application managers, procurement, and legal team to negotiate contracts, define service level agreements and statements of work Direct, manage, and oversee contracts throughout their lifecycle Manage provider-related escalations and disputes Ensure transparency of provider’s financial, contractual, and service quality Initiate improvement plans and measures to ensure business requirements are met Influence development of internal procedures and processes to ensure they scale across the entire IT organization and are followed by external providers Your attributes and skills: Fluent in English Bacharel degree completed You have extensive experience delivering IT services and/or projects, as well as in working with and managing providers in complex contracts for large-scale global enterprise environments. You have strong communication and influencing skills, experience working with cross-functional teams and global external partners, and can effectively present to varied audiences including executives You are passionate about promoting a streamlined and improved provider management work environment that facilitates Siemens Healthineers’ digitalization objectives. You are a team-player and you have a proactive, persistent work style You are assertive and have strong decision-making skills. You are excited to work in an environment that values output, not reputation. You are data-driven and hold yourself accountable to metrics. You have proven to work successfully across functional, hierarchical and geographic boundaries Required skills to have for the success of this role Strong organizational, analytical, communication, and leadership skills Strong moderation, presentation, and negotiation skills Knowledge of SLA management and reporting IT provider and market knowledge Contract and legal know-how Customer relationship management skills Affinity to numbers Knowledge of ITSM, ITIL, SIAM “Intercultural skills” Business (contract and negotiation) fluent in English, German a definitive plus Usage of Microsoft 365, SharePoint and remote collaboration tools Our globalteam: We are a team of 66,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what’s possible in healthcare to help improve people’s lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways. Our culture: We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success. We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open. Click here to get started. To all recruitment agencies: Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees, or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes. Organization: Siemens Healthineers Company: Siemens Healthcare Diagnosticos Ltda. Experience Level: Mid-level Professional Full / Part time: Full-time