We are looking for an experienced Provider Manager to help build the relationship with our supplier partners and drive our journey to the cloud. Candidates should have experience in managing the performance of providers delivering Application Managed Services in an IT organization. Candidates are further expected to help the organization develop its provider management best practices. Our focus is on performance management and provider governance to guarantee best quality services to our customers. This position is reporting to the Head of Operational Provider Management 2 and will work in a global team with colleagues in the Americas, Europe, and Asia. This position will require occasional travel, including international travel. What part will you play? Develop and supervise performance management of our major IT providers, based on contractual obligations and customer expectations for projects, application management and development services covering the full range from on-premise to SaaS Implement our provider governance and performance management framework for contracts with IT providers and manage the continuous monitoring of providers’ performance, SLA adherence and obligations. Promote continuous optimization and transparency in order to support best-in-class service deliver Set up and manage periodic performance management boards on department and unit level, to manage the relationship with external IT service providers from a commercial, performance and contractual perspective. Manage escalations and disputes regarding provider performance and contractual obligations, as well as financial clarifications. Oversee provider compliance with IT service management requirements and initiate improvement and innovation plans with providers Liaise with provider and Siemens senior management, Siemens service management, provider service delivery management, supply chain and legal functions Further develop and mature provider management best practice Act as a mentor and coach to the provider management team and further develop the skills of the international team. Act as coach to service management for general sourcing and provider management topics Manage large and strategic tenders as a project manager or support as a subject matter expert What you need to make real what matters Strong background in IT provider management, especially performance management, escalation management, and governance Experience in service level management, e.g., definition, implementation, and monitoring, as well as service-credit handling IT domain know-how like e.g., ERP system consolidation (e.g., cloud migration, carve-in, carve out), salesforce, low code platforms, portal technologies, cybersecurity, hyper scalers like MS Azure, AWS, etc. Self-driven, result-oriented, able to work independently based on targets, proactive team player, strong decision-making skills Entrepreneurial thinking and ability to develop and consider business cases and to manage financial impacts and related risk Able to motivate and lead people with or without formal authority, e.g. in project environment Fluent English, with the ability to negotiate contractual clauses in E Knowledge and experience with IT service management, service delivery, ITIL, IT project management, Agile methodologies (e.g., Scrum), IT providers & market, and respective methodologies. Respective certifications are a plus Experience in tendering and tender management and / or other sourcing activities. Contract management knowledge is a plus International experience with global projects and collaboration with intercultural teams, preferably 5 years in international environment Effective communicator, good interpersonal relationship skills in an international and intercultural environment including mediation skills, influencer, strong analytical skills, track record in problem-solving and managing escalations. What we offer Speak up Culture Respectful Workplace Being part of a global work environment Remote working and remote living flexibility Attractive remuneration package Excellent recognition tools providing spot awards Learning & Development opportunities for both personal and professional growth Leave days for parents and a variety of flexible working models that allow time off for yourself and your family Creche allowance for mothers Share matching programs to become a shareholder of Siemens AG Find more benefits here Individual benefits are adapted to meet local legal regulations, the requirements of different job profiles, locations, and individual preferences. “At Siemens we are always challenging ourselves to build a better future. We need the most innovative and diverse Digital Minds to develop tomorrow‘s reality. Find out more about the Digital world of Siemens here: www.siemens.com/careers/digitalminds” As Siemens we believe physical barriers are not related to potential. Only the potential matters to us. Therefore, we look forward to receive applications of candidates with physical barriers and chronic illnesses. We support healthy relationships between candidates with barriers and their colleagues because we believe we can create differences together. Siemens is dedicated to quality, equality, and valuating diversity and we welcome applications that reflect the diversity of the communities within which we work. We are looking forward to receiving your online application. Please ensure you complete all areas of the application form to the best of you ability as we will use the data to review your suitability to the role. Please find more information from our web site: https://new.siemens.com/tr/tr.html Contact If you need more information please don't hesitate to contact us. +90 216 459 20 00 https://new.siemens.com/tr/tr/genel/iletisim.html insanorganizasyon.tr@siemens.com www.instagram.com/siemensturkiye https://m.youtube.com/user/Siemens http://www.twitter.com/siemensturkiye http://www.facebook.com/siemensturkiye Organization: Information Technology Company: Siemens Sanayi ve Ticaret Anonim Sirketi Experience Level: Experienced Professional Full / Part time: Full-time