Your role...

• Provide input on strategic decisions for the growth and future of the team including resourcing, tools and processes.
• Carry out regular team reporting, analyse data and share current trends and insights within the team.  
• Be at the forefront of all the IT infrastructure needs in Manila and own new working space fitouts and planning.
• Lead all Internal Infrastructure team’s rollouts of new technology or hardware when the opportunity arises.
• Leverage the current infrastructure workflows and review and make revisions if needed to make the processes in Manila more efficient and effective.
• Support and troubleshooting Canva hardware and devices – laptops, networking, video conferencing
• Provide desktop support to end-users – troubleshooting laptops, peripherals, and applications
• Support configuration activities, planned outages, and security initiatives
• Create, maintain, and execute working tools IMAC processes (install, move, add, and change).
• Design, implement, package, and distribute end-user software/hardware Evaluate, test, patch, and upgrade OS, desktop apps, malware definition, hardware, etc. 
• Analyse, log, track and resolve complex software/hardware matters of significance pertaining to networking connectivity issues, printer, servers, and applications to meet business needs. 
• Coordinate testing, upgrades and configuration of system files and services. Ensure changes are in accordance with appropriate operating procedures; recommend revisions or changes based upon results. Prepare for and prescribe approaches to possible downstream implications.
• Administration of cloud-based tools and internal applications
• Provisioning and management of Canva assets

You’ll love this job if you have/are:

• Experience supporting and troubleshooting Apple Products, Devices, and Services; MacOS.
• Experience with software administration specifically in Google Suite, Atlassian Products, and Okta.
• Experience in asset management with ability to coordinate across different teams focusing on finances and equipment expenditure.
• Process improvement mindset with experience in creation and standardisation of policies, procedures and workflows. 
• Capable to handle network administration needs in Manila whether it’s due to maintenance or project work.
• Experience in mobile device and asset management ensuring security and standardisation across Canva.
• Knowledge in Windows and Virtualisation (VMs) is a plus.
• Experience managing video conferencing applications and hardware
• Strong verbal and written communication with great documentation and organisational skills 
• Strong methodology for resolving problems and finding solutions when needed.
• A strong customer-focused attitude and demeanour; at-home in an environment where things move very quickly
• Strong project planning and management, capable of handling set requirements and converting them into an actionable plan.

Perks and Benefits

• Competitive salary, plus equity options
• Free meals everyday! We have talented In-house chefs that cook delicious breakfast and lunch for us everyday.
• Gym membership allowance
• Professional education allowance
• Mental health benefit through employee assistance program.
• Competitive HMO and Leave benefits
• Sponsored social clubs and team events
• Countless fun and quirky celebrations
• Work in one of the coolest office in Makati!

Please answer this question in the ‘Additional Information’ section below:

• Do you have experience supporting Mac environments within the last three years?