#### Position Description:


We are looking for a senior Sales Support Representative to support our
customers in Switzerland.

The ideal candidate will be open-minded with strong communication skills,
detail oriented, self-starter possessing the ability to work in a team
environment supporting a group of inside sales representatives in their day to
day selling efforts.

The job consists of 2 elements:

Sales Support
Support provided to our Internal Sales Reps and face to face Reps with back-
office tasks related to opportunity to contract management, creation of CRM
system configurations based on our product portfolio, as well as provide
proactive follow-up and information on overall account support, while having
regular interlocks with your Sales Reps. Your responsibilities will include:
\- Submission of part number change requests and manage them through the cycle
\- Interlock with assigned Sales Reps to process quote renewals, aligning the
quantities and prices, and manage them through the approval process while
interlocking with the pricing team and profit managers to ensure the customer
is able to place order against valid contract
\- Support of other administrative tasks related to ad-hoc tasks to assist
sales productivity
\- Within this role, you are asked to onboard new tasks & tools to help to
increase sales facing time, look for efficiencies in our processes and tools
(mainly CRM) and analyze main workload drivers to decrease manual work needed
and thus increase ISSRs adoption of high volume tasks
\- Coordinate team's activities and handle workload distributions

Business Partner/End Customer Support
\- Act as a single point of contact for selected BPs and End customers on all
pre and post sales queries related to validity of products on contracts,
ordering, logistics & services related questions. The support requires:
\- Frequent interaction (via email, call) and professional communication
\- Early identification and understanding of customer ‘Hot Issues’ before they
become escalations
\- Drive, gather and consolidate input from other team and provide proper
summaries on priority issues to customers, including key actions and owners to
fix it
\- Support owners of actions in execution and track the progress
\- Ensure that all prioritized bids are under high focus in the meaning of
reaching SLA and submitting order
\- Work with solutions teams to ensure opportunity can be created and order
submitted by customer
\- Your main goal is to increase customer satisfaction by minimizing
escalations, improve customer experience with Lenovo by providing accurate and
on-time solutions and aid revenue flow by solving any potential issues that
could impact ordering process on customer side.

#### Position Requirements:


Position Requirements
• University education
• Minimum 2-3 year working experience in similar position and/or proven track
of succeeding in the role

Soft skills:
• Customer facing skills both by phone and e-mail (previous experience in a
customer facing environment would be advantage)
• Would need to enjoy working with many cultural differences
• Person interested in active position, driven for results
• Excellent problem solving skills
• Highly motivated individual
• Ability to quickly grasp complex systems, procedures.
• Strong communication skills
• Ability to deal with

Language Requirements:
• Fluent English & German (spoken and written), French language is optional

Technical Skills:
• Ability to work with various software packages (MS Office)
• Experience with Sales processes
• CRM application - nice to have

\- Base gross monthly salary from minimum 1500 EUR and above, depending on
experience + variable part

We are an Equal Opportunity Employer and do not discriminate against any
employee or applicant for employment because of race, color, sex, age,
religion, sexual orientation, gender identity, status as a veteran, and basis
of disability or any federal, state, or local protected class.