Position: Senior Key Account Manager

Work Location: Hangzhou

We are seeking for talent for Jumia in Hangzhou Branch, the leading Africa E-commerce platform.

Job Description:

1. Operation Management

• To monitor the sellers' operation performance on daily basis.
• To improve the sellers' operation ratios.

2. Sellers Support

• To provide insights on how to enhance sellers' sales performance based on data analysis.
• To provide proper training and guidance so as to ensure sellers comply with platform policies and regulations.
• Be responsible of achieving sales and assortment targets.

3. Customer Support

• To facilitate issue resolution between customers and sellers.

4. Business Development

• To facilitate the opening of new countries.
• To help fine-tuning business plan and logistic solutions based on sellers' feedback.
• To improve the current business process.

Job Requirement:

1. Bachelor degree or above. More than 5 years relevant experience in cross-border ecommerce

2. Confident & energetic, strong self-motivation and career mind. Drive for problem solving.

3. Ability to handle multiple tasks and activities simultaneously and able to thrive in a fast paced working environment.

4. Good communication skills and leadership. Good commercial sense.

5. Fluent oral and written English.

上班地址：深圳市福田区中康路卓越城1期3栋1406