Senior Localization Project Manager

Location: Remote (US PST Time)

About RWS: RWS Holdings plc is the world’s leading provider of technology-enabled language, content management and intellectual property services. We help our customers to connect with and bring new ideas to people globally by communicating business critical content at scale and enabling the protection and realization of their innovations. Our vision is to help organizations interact effectively with people anywhere in the world by solving their language, content and market access challenges through our collective global intelligence, deep expertise and smart technology. Customers include 90 of the globe’s top 100 brands, the top 10 pharmaceutical companies and 18 of the top 20 patent filers worldwide. Our client base spans Europe, Asia Pacific, and North and South America across the technology, pharmaceutical, medical, legal, chemical, automotive, government and telecommunications sectors, which we serve from offices across five continents.

Founded in 1958, RWS is headquartered in the UK and publicly listed on AIM, the London Stock Exchange regulated market (RWS.L). For further information, please visit: www.rws.com RWS Division:

About The Role: The role of Senior Localization Project Manager is to manage all assigned projects in the most efficient manner possible in order to ensure client retention, satisfaction and ultimately repeat revenue growth. As the main point of contact for their clients, the ideal candidate must proactively use effective written and verbal communication to ensure that project teams understand the scope, complexity and expectations, and that the clients are kept fully informed as to the progress, position and financial status of their projects. Additionally, the Senior Project Manager needs to manage and motivate the extended project team, ensuring actions are clearly delegated and that resource/quality issues are escalated in a timely fashion to the departmental managers and Program Manager.

Responsibilities

● Delivery of projects to client’s expectations achieving targeted levels of profitability.

● Compiling estimates and proposals for approval.

● Adhering to the LQI sales process and RWS project processes.

● Close financial monitoring and control of projects through budgets, invoicing and change orders to ensure timely and final invoicing.

● Strategic project planning involving best methodologies, processes, and risk assessments.

● Accurate documentation and filing of all project related materials.

● Identification and development of project/process improvement opportunities and escalating to Program Manager.

● Hosting regular, documented verbal and written communications with clients, Network Offices and internal team members.

● Works on complex problems/projects where analysis of situations or data requires an in-depth evaluation of multiple factors and works complex problems through to resolution

● Internal and customer involved initiatives to drive localization maturity, process improvement or business strategy forward

● Potential to monitor and mentor of more junior team members Performance Criteria

● Account growth.

● Profitability of projects as identified by budgets.

● Client satisfaction levels assessed by feedback.

● Numbers and levels of quality issues.

● Effectiveness in advancing technology solutions.

 

Experience and Skills

● Degree in either Localization, project management, a business related area or equivalent work experience

● Typically requires 5+ years of localization project management experience

● 3+ years of budget management experience

● Experience growing accounts

● Good written/verbal communication and presentation skills

● Customer service experience

● Proactive

● Ambitious and with a desire to learn and progress

● Analytical and organized problem solving abilities

● Able to meet deadlines and work under pressure

Benefits:

● Amazing benefits. (Seriously!)

● Infinite training, professional development and personal growth opportunities.

● The rare opportunity to impact how organizations communicate globally. There’s a reason we work with 90 of the top 100 brands.

● Smart, engaged co-workers, a culture of diversity, innovation and opportunity.

● Great work life balance!

 

Life at RWS - We work hard together to deliver for our customers; our expertise, professionalism and determination to never let others down drives us to be passionate and serious about what we do, deliver customer value, yet always adding a human touch As a company focused on connecting people through language, diversity and inclusion are fundamental to our company culture. RWS is an Equal Opportunities Employer and we are committed in ensuring that all employees work in an environment free from all forms of harassment and discrimination and one that actively promotes teamwork, diversity and trust. All employees have a right to be treated with respect and dignity. RWS operate in a manner for the inclusion of all - any form of discrimination is expressly prohibited. Employees are selected and promoted on merit alone and no other factors whether race, gender, age, religion, marital status, gender identity or disability are taken into consideration. We are proud to work in a company where all can succeed and grow their career and while RWS operates in accordance with all local employment laws, if local law enables any form of discrimination this is against RWS company policy and we will adhere to the highest standard.

RWS is an Affirmative Action Employer. Qualified applicants will be evaluated for employment without regard to race, color, religion, sex, national origin, veteran, and disability status. For more information about EEO/AAP legislation please visit: https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf

 

Recruitment Agencies:

RWS Group PLC does not accept agency resumes. Please do not forward any unsolicited resumes to any RWS employees. Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void