About the job
NielsenIQ Global Client Delivery is a modern service team transforming the way we serve our clients with new and updated tools to help our teams get the job done quickly and easily. We are the team that partners with clients to fuse data, science, and the talents of our people to provide measurement and improvement for the clients and markets we serve. We are the key link between NielsenIQ and clients. Our service and delivery is the reason clients will continue to invest in our products and service. To run independently the set-up & the execution of projects by compiling, analyzing, and interpreting sales, writing client reports, and constructing presentations. 

Responsibilities

• Conducts performance reviews for direct reports
• Responsible for the training and development of the team. Ensure team members are trained to handle client requirements
• Establish high standards of performance, provide support, recognition and feedback to develop associates and support a strong team environment
• Key owner of the client satisfaction on the Service & Insight NielsenIQ provide to clients. Ensure the services provided to clients are timely and precise according to client business needs and specifications while meeting the company‘s quality standards
• Contribute to the development and implementation of training plans to ensure that associates are able to grow and demonstrate mastery of required competencies in their jobs
• Consult with clients regarding general concerns
• Conduct external presentations
• Supervise all stages of project management and monitor performance
• Drive client satisfaction by providing insights and actionable recommendations during presentations
• Develop strategic understanding of industry trends, competition and opportunities of NielsenIQ
• Responsible for meeting the COE objectives as a whole and ongoing delivery of COE KPIs
• Responsible for allocating work based on the current team workload capacity and the skills and aspirations of the team

About you

• A diverse work environment
• Learning achievement academy
• Global exposure and engagement
• Ongoing career growth and skill development
• Engaging and challenging work within our portfolio of global clients
• Culture of performance-based rewards

Qualifications

• University degree or equivalent experience
• 7+ years (SM) / 10+ years (AD) professional work experience
• Experience managing people
• Strong Business English knowledge, both verbal and written (and local language if required)
• Strong communication skills
• Experience working in a digital enabled environment
• Ability to work within a virtual environment
• Demonstrated strong leadership and people management skills
• Strong business and financial acumen
• Understanding of growth and brand strategy
• Strong Project management skills
   

NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge.  We like to be in the middle of the action. That’s why you can find us at work in over 90 countries, covering more than 90% of the world’s population. For more information, visit www.niq.com.
 
NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. 

About NielsenIQ 

NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge.  We like to be in the middle of the action. That’s why you can find us at work in over 90 countries, covering more than 90% of the world’s population. For more information, visit www.niq.com.

NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.