The appointee will play a key role in the Complaints and Investigation Department responsible for leading a team to handle MPF trustee-related complaints, including fact-finding and liaison with complainants. He/she will perform such duties as:

The Job

• Lead and manage a team to ensure proper handling of complaints in relation to MPF trustees, service providers and MPF products, as well as to take prompt follow-up actions to address issues raised by complainants;
• Identify potential issues of and possible non-compliance with the MPF legislation by MPF trustees and service providers based on findings and feedback obtained from complaint cases and recommend appropriate actions to be taken;
• Assist in mapping out strategies and policies to facilitate investigation and complaints handling relating to MPF trustees and its service providers;
• Analyze and report first-hand information and feedback regarding the trend of complaints against MPF trustees and service providers;
• Monitor and review the efficiency and effectiveness of the operational systems and processes, and identify areas and implement changes for enhancements; and
• Coach and develop the team members to strengthen staff capabilities and performance; and
• Perform other duties as assigned.

The Person

• A recognized degree, preferably in economics, finance, accounting or business administration, or equivalent;
• At least ten years of relevant experience in trust business or management of pension / retirement schemes, compliance, insurance, investment / banking or accounting / auditing, with hands-on experience in complaints handling, of which at least four years should be at Manager level or equivalent;
• Excellent interpersonal, communication and analytical skills;
• Strong leadership, ability to work under pressure independently, with strong business acumen as well as a sense of mission; and
• Mature, flexible, open-minded and a good team player.

Remuneration Package

A competitive remuneration and benefits package including a discretionary performance-linked variable pay, annual leave, medical, dental and life insurance coverage, and MPF will be offered. All new appointments will be made on a two-year fixed-term contract initially prior to consideration for appointment on a non-fixed-term basis.

To Apply

Interested candidates are invited to apply by sending full career details and application letter, quoting the job reference number, with information of current / expected remuneration, availability, to the "Apply Now" or the address below:

Human Resources Department, MPFA

Level 8, Tower 1, Kowloon Commerce Centre

51 Kwai Cheong Road, Kwai Chung, Hong Kong

The closing date for application is 9 July 2020 or postmarked on 9 July 2020. Applicants not invited for interview by the end of September 2020 may assume that their applications are unsuccessful and their applications will not be retained for more than two years. For enquiries, please email by clicking 立即申請 .

The information provided will be kept confidential and only be used for those purposes relating to your application. Please visit our website for the details of the MPFA’s Personal Information Collection Statement for Job Applicants at http://www.mpfa.org.hk/eng/mpfa/join_us/job_opportunities/index.jsp. The MPFA is an equal opportunities employer and welcomes applications from all qualified candidates.