Senior Manager
 

About SDL
SDL is the intelligent language and content company.  We are the global leader and innovator in language and content management solutions and for over 25 years, SDL has helped companies communicate with confidence and deliver transformative business results by enabling powerful experiences that engage customers across multiple touchpoints, all strengthened by our human expertise and machine learning technology. 
We work with over 4,500 enterprise customers, including 90 of the world’s top 100 brands, to help them to create, translate and deliver content globally, with our unique combination of language services, language technologies and content technologies.
SDL Website | SDL Careers

About The Role:
The role of Senior Manager is to manage all assigned projects in the most efficient manner possible in order to ensure client retention, satisfaction and ultimately repeat revenue growth.
As the main point of contact for their clients, the ideal candidate must proactively use effective written and verbal communication to ensure that project teams understand the scope, complexity and expectations, and that the clients are kept fully informed as to the progress, position and financial status of their projects.  Additionally, the Senior Manager needs to manage and motivate the extended project team, ensuring actions are clearly delegated and that resource/quality issues are escalated in a timely fashion to the departmental managers and Program Manager.

Responsibilities

• Delivery of projects to client’s expectations achieving targeted levels of profitability.
• Compiling estimates and proposals for approval.
• Adhering to the LQI sales process and SDL project processes.
• Close financial monitoring and control of projects through budgets, invoicing and change orders to ensure timely and final invoicing.
• Strategic project planning involving best methodologies, processes, and risk assessments.
• Accurate documentation and filing of all project related materials.
• Identification and development of project/process improvement opportunities and escalating to Program Manager.
• Hosting regular, documented verbal and written communications with clients, Network Offices and internal team members.
• Monitoring and mentoring of any assigned Associate Project Managers.
• Works on complex problems/projects where analysis of situations or data requires an in-depth evaluation of multiple factors and works complex problems through to resolution

Performance Criteria

• Account growth.
• Profitability of projects as identified by budgets.
• Client satisfaction levels assessed by feedback.
• Numbers and levels of quality issues.
• Effectiveness in advancing technology solutions.

Experience and Skills

• Degree in either Localization, project management, a business related area or equivalent work experience
• Typically requires 5+ years of localization project management experience
• 5+ years of budget management experience
• Experience growing accounts
• Good written/verbal communication and presentation skills
• Customer service experience
• Proactive
• Ambitious and with a desire to learn and progress
• Analytical and organized problem solving abilities
• Able to meet deadlines and work under pressure

What is Life at SDL?  
Life at SDL embodies everything that makes us who we are—how we engage with each other, how we create positive work environments for employees, how we lead others, how we work with our customers, how we make SDL the type of place we want it to be, and everything else that allows us to Be Our Best.

• The Rallying Cry  
• Rallying cries encourage a united attitude and to act in support of Life at SDL and the culture we are shaping. Our rallying cry is to “Be our Best” and it is fuelled by our values: 
• Passionate: We love information, language, communication, and connecting humans across the world 
• Proactive: We tackle problems head on, adapt to the latest technologies and embrace new ways of doing business. 
• Authentic: We are confident in our abilities due to years of success, feel good about accomplishments and always stay true to ourselves. 
• Collaborative: We are team players, engaging each other, hands on with the work and in it together with our partners and customers.