Business Job Title: Operations Senior Manager

Internal Job Title: Operations Senior Manager

Reports To: General Manager

Group/Division: PSG/CTD

Career Band: 8

Job Track: Management

Position Location: Mount Prospect, IL

Number of Direct Reports: 3

Day/Shift (if applicable): N/A

FLSA Status (Exempt/Non-Exempt): Exempt

Relocation (if applicable): Yes

Effective Date: 25 SEP 2020

When you’re part of the team at Thermo Fisher, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals.

Responsibilities:

• Applies Good Manufacturing Principles in all areas of responsibility.
• Demonstrates and drives the Thermo Fisher values – Integrity, Intensity, Involvement and Innovation (The Four I’s).
• Directs activities, manages, motivates and develops the Operations Team including providing support, coaching, and guidance
• Oversees and is responsible for the daily operational performance of all shifts to meet the production schedule and meet customer expectations.
• Owns and is accountable for tracking and achieving production related metrics and productivity targets while driving quality and productivity to meet customer needs and financial commitments.
• Participates in daily stand-up meetings to accurately report and communicate actions to attending departments and ensure effective shift turnover.
• Analyzes room set-up (line balancing) and evaluates techniques to improve the process.
• Meets individually with direct reports, at a minimum bi-weekly, to provide positive and critical feedback on job performance, give coaching/mentoring/counseling, review status of goal achievement, set future goals, and give formal employee evaluations.
• Works together in conjunction with Client Services to resolve any questions/issues associated with a production run, scheduling, customer expectations, work instructions or other issues.
• Works in conjunction with the area supervisor(s) and quality assurance/control to permanently resolve any real and potential productivity and/or quality issues.
• Ensures that SOP’s are current and they accurately portray what is being performed in Operations.
• Conducts investigations, root cause analyses, CAPA’s, process changes, and improvements, then updates SOP’s, work instructions, and other forms.
• Responsible for all SOP and cGMP compliance and training for all operations employees.
• Provides feedback to Senior Management on issues and concerns related to the performance of the Operations group with action plans for improvement.
• Actively participates in STRAP (strategic) initiatives and supports sales in technical and revenue opportunities.
• Develops and documents new processes to support business changes and improvement opportunities and identifies opportunities to increase revenue and decrease expenses while managing the department’s expense budget
• Owns and is responsible for meeting established financial targets including: controlling department’s expense budget, properly crewing/staffing to match demand, managing overtime, and providing input into capital expenditures.
• Acts as the Operations SME (subject matter expert) during client/regulator audits, continuous improvement activities, cross-functional problem solving, and resolving any operational problems.
• Conducts all activities in a safe and efficient manner.
• Other duties may be assigned to meet business needs.

Minimum Qualifications:

• Bachelor degree (B.A. / B.S.) from a four-year college or university in manufacturing, business, engineering, or other related field or equivalent experience
• A minimum of 5 years leadership/management experience in a manufacturing environment, preferably in food or pharmaceutical packaging/manufacturing
• 3+ years of successful supervisory experience showing exceptional leadership ability and excellent communication skills in a cGMP environment.
• Must have a history showing ability to comprehend manufacturing processes and SOPs
• Vision requirements for this position: Near Vision Acuity with minimum 20/40 corrected vision (clear vision at 20 inches or less), color vision, and the ability to adjust focus.

Preferred Qualifications:

• Knowledge of and experience with GMP’s in a pharmaceutical and/or clinical trials environment
• Packaging/Manufacturing management experience in a clean room environment
• Pharmaceutical certification and/or knowledge of clinical drug trials
• Practical hands-on Lean experience

Other Factors:

• Must be able to work core hours, Monday-Friday, with occasional deviations in work schedule to perform work during early shift start-ups, during off-hours shifts, during overtime, and/or during weekends.
• Long periods of standing to monitor room activities and assist in production requirements as needed
• Must be able to wear personal protective equipment, such as respirators, coveralls, and protective eyewear
• Allergies to specific drugs (e.g. penicillin and cephalosporins) may disqualify individuals