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Job Description

HOW MIGHT YOU DEFY IMAGINATION?

If you feel like you’re part of something bigger, it’s because you are. At Amgen, our shared mission—to serve patients—drives all that we do. It is key to our becoming one of the world’s leading biotechnology companies. We are global collaborators who achieve together—researching, manufacturing, and delivering ever-better products that reach over 10 million patients worldwide. It’s time for a career you can be proud of. Join us.

Senior Manager, Operations & Technology (US Remote)

Live

What you will do

Let’s do this. Let’s change the world! In this vital role the Senior Manager will be primarily responsible for maintaining new/existing learning platforms and training capabilities and perform related operational activities for our global training teams.

Specific Duties Include:

• Lead, source, hire the Operations team to support deployment operations and logistics for GCO Engagement and Delivery

• Identify ways to innovate and create process efficiencies to deliver operational excellence

• Ensure compliance and audit readiness for Phase 1 and 2 of new hire training

• Think strategically about Next Gen learning technology and capabilities and recommend solutions to support GCO L&P and help maintain the technology roadmap

• Represent GCO and act as a liaison with IS and other functions as needed

• Collaborate with other training functions (GLS, R&D, Ops and Corp) on shared technologies and/or projects

• Strategically help drive utilization of technology platforms and tools

• Lead technical support and operations including logistics, optimization, and sustainment of learning capabilities and platforms (Degreed, iCoach, Klaxoon)

• Technical subject matter expert for L&P capabilities

• Assist in vendor management, including engaging Global Strategic Sourcing (GSS), relationship management, negotiating contracts, managing licenses, and end user communications

• Deliver Ops & Tech Quarterly Dashboards and assist with ad hoc reporting (LMS, Degreed, iCoach, Zoho)

• Bridge operations and technology priorities and capabilities

Win

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The proactive professional we seek is a strategic and analytical problem solver with these qualifications.

Basic Qualifications

• Doctorate degree and 2 years of commercial operations and/or business experience

Or

• Master’s degree and 4 years of commercial operations and/or business experience

Or

• Bachelor’s degree and 6 years of commercial operations and/or business experience

Or

• Associate’s degree and 10 years of commercial operations and/or business experience

Or

• High school diploma / GED and 12 years of commercial operations and/or business experience

Preferred Qualifications

• Pharmaceutical / Biotech industry experie

• Strong managerial experience directly managing people and/or leadership experience leading teams, projects, programs or directing the allocation of resources

• Strong analytical and critical thinking, project management skills and learning agility

• Quick learner, proactive, takes initiative

• Strong advocacy and communication skills

• Goal oriented and results driven

• Ability to handle challenging and ambiguous situations

• Strong interpersonal skills, negotiation skills, active listening, and relationship management skills

• Strong verbal and written communication skills; ability to clearly and effectively present information

• Ability to collaborate, lead, and influence cross-functional teams and partners

• Demonstrates creativity and foresight in anticipating and solving complex project issues

• Awareness and ability to navigate and conform to Commercialization and Corporate Governance processes

Thrive

What you can expect of us

As we work to develop treatments that take care of others, we also work to care for our teammates’ professional and personal growth and well-being.

• Vast opportunities to learn and move up and across our global organization

• Diverse and inclusive community of belonging, where teammates are empowered to bring ideas to the table and act

• Generous Total Rewards Plan comprising health, finance and wealth, work/life balance, and career benefits

Apply now

for a career that defies imagination

In our quest to serve patients above all else, Amgen is the first to imagine, and the last to doubt. Join us.

careers.amgen.com