Task Description


• Develop and Manage training and quality controls for entire Operations area

• Develop all SOP’s for Operations
• Ensure necessary assessments have been completed, and provide regular updates on training strategy.
• Identify and develop strategies for individual and departmental employee development opportunities.
• Present findings and recommendations to management team.
• Facilitate instruction for vendor and internal staff.
• Provide on-site training certification to vendor as needed.
• Develop, implement and execute a full onboarding training curriculum for new hires.
• Onboarding training plan would cover the new hire journey from new hire to actual process work of position
• Training would encompass; System, policies and procedures, work instructions, work effectiveness.
• Develop quality assessments for Operations that ensure compliance of procedures and policies
• Analyze quality results and create actions to improve results
• KPIs are to be utilized to identify key performance opportunities to create training and quality improvement plans.
• Track all results and share findings and suggestions with management team;