Senior Manager - Warehouse Operations
GlobalExec Logistics Consulting GroupShanghaiUpdate time: August 28,2019
Job Description
Headquartered in Asia, our Client is a leading Supply Chain Service Provider offering a menu of Integrated-Distribution Services in three core businesses across the region Marketing, Logistics and Manufacturing, encompassing the full breadth and depth of the value chain. They currently work with over 300 multinational blue chip brands companies to bring their products to Asian consumers. With an extensive logistics infrastructure and a staff force of over 5,000, their distribution network covers nine economies in the Greater China and Asean region covering the Mainland of China, Hong Kong, Taiwan, Thailand, Malaysia, Singapore, the Philippines, Indonesia and Brunei.
Job Title: Senior Manager Warehouse Operations
Job Vertical: Operations
Job Grade: Grade 3
Report to: Vice President - Operations, East China
Job Summary: To manage the distribution center team of East China, covering the operations and business development of the distribution center services.
Responsibilities:
- Manage the day to day floor operations in the DC
- Maximise the efficiency of resources on the DC floor
- Work with the subordinates to ensure optimal product flow between different functions in the DC in the planning phase
- Spot bottlenecks on the DC floor and / or idle resources and facilitate solutions with the Supervisor(s) / Team Leader(s)
- Work closely with the despatch and transport team to ensure transport KPIs / DC dispatch plan is carried out without incurring extra cost in the DC
- Ensure productivity measures in the DC are accurately recorded
- Conduct regularly scheduled liaison with customers to review and interpret distribution productivity levels
- Ensure all SOPs are reviewed on a rolling basis and SOP documentation reflects activity on the DC floor
- Help the customers to instill a Continuous Improvement mindset in the Distribution Centre
- Supervise or conduct inventory reviews, audits and stock takes (as applicable)
- Ensure all instances of service failure, loss or damage to goods are investigated, and develop and instigate remedial action to prevent recurrence.
- Ensure that all operations are conducted in accordance with relevant policies, procedures and legislative requirements, to ensure safety to staff, the community and the environment
- Develop and maintain a professional and motivated employee team by conducting daily, weekly and monthly communication and regular counseling activities. Apply effective team building and leadership techniques.
- Work with the office staff to ensure close liaison between the floor team
- Eliminate down time due to accident, injury or work related illness by ensuring the implementation and maintenance of safe working practices and procedures.
- Conduct regular checks and inspections of workplace equipment and facilities to ensure the highest possible standards of cleanliness, maintenance, housekeeping, and hazard identification and rectification are maintained.
- Actively support, implement and participate in any strategic developments identified by VP.
- Develop and maintain excellent customer relations
- Assist in the preparation of budgets for administrative and distribution activities
- Make decisions and give instructions on operational issues
- Effectively and efficiently explain and take action with regard to any issues raised by both internal and external customers
- Follow the company code of ethics and general guidelines as determined by the company
- Assist and actively participate in the capacity planning process
Qualifications:
Education:
- Bachelor degree or above in Logistics, Engineering, Computer Sciences or equivalent
Working Experience:
- Minimum 8 years experience in logistic industry (3PL is preferred), with the focus on the warehousing management and solutions.
Skills:
- Strong proficiency in Windows, Excel, Word, Visio, Project and PowerPoint essential
- Proven communication, facilitation, consulting and interpersonal skills
- Excellent written and spoken English
Knowledge:
- Warehousing operation or implementation experience
- Warehouse management system knowledge
- Strong warehouse solution knowledge
- Basic transport operation knowledge
- Solid project management knowledge
Others:
- Strong quantitative and qualitative skills with ability to work under intense pressure, is a "go-getter" and enjoys working in a fast paced environment
- High energy, motivated personality
- Analytical Thinking: understands a situation by breaking it apart into smaller pieces, or tracing the implications of a situation in a step-by-step way.
- Information seeking: is driven by an underlying curiosity and desire to know more about things, people or issues.
- Quality Tools and Measures: can systematically apply quality tools and measures to continuously improve customer satisfaction and productivity.
- Initiative: has a bias for taking action, proactively doing things and not simply thinking about future actions.
- Innovation: make effort to improve performance by doing new things.
- Customer-Service Orientation: has a desire to help or serve others, to meet their needs.
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