The Location:

Due to the nature of this position, the successful applicant will need to be based in California or Nevada to be able to conduct their work. Currently, employees can not be located in: Alaska, Indiana, Nebraska, North Dakota, Ohio, South Dakota, Wisconsin, Alabama, Mississippi, Oklahoma, Delaware And Rhode Island. This list is continuously being updated, please check back with us if the state you live in is on the exclusion list.  If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. 

The Job:

The Airbnb Hotels organization, which includes HotelTonight, is a fun, entrepreneurial, start-up team where you can have outsized impact. Simplicity is at the core of our products. We pride ourselves on delivering the smoothest and most intuitive hotel booking experience. For hotels, we make it easy to drive incremental bookings so they can focus on the craft of hosting. We aspire to facilitate hotel discovery and serendipity at scale, benefitting guests and hotel partners.

As a Senior Market Manager, you will be responsible for delighting your partners in your assigned territories by managing individual hotel and/or chain accounts and supply acquisition of high quality inventory. Focusing on these responsibilities, you will build the Hotel category’s market presence in your assigned territory and collaborate with other teams as the local in-market expert. This includes partnering, strategizing, and running daily operations directly with hotels and chains, and ensuring that HotelTonight and Airbnb always have the best inventory and deals from hotels available for our guests.

Senior Market Managers are self-starters, versed in operating autonomously, and acting as mentors to fellow colleagues. You will promote best practice sharing, team collaboration, and strategic thinking through leading by example. 

You will help resolve challenges and ensure that partners feel valued and supported by our platforms. This will include regular partner meetings in which you will review performance and opportunities to optimize on our platforms. Ultimately, you are responsible for growing and supporting this business.

Responsibilities: 

• Meet and exceed KPIs by owning the performance and success of the hotels & serviced apartments within your region
• Operate autonomously to secure more inventory and create & implement strategic tactics to ensure your hotel & serviced apartment partners are successful in your markets, driving maximum business impact.
• Drive end-to-end assessment, analysis, and execution of strategy to drive maximum market performance
• Respond to and deliver exceptional service to your hotel & serviced apartment partners in a timely and efficient manner
• Leverage an intimate knowledge of your market to be the ‘go-to’ source for all information relating to local trends and market dynamics (e.g. pricing, demand seasonality, booking patterns, etc.)
• Act as a mentor & player/coach to Market Coordinators and Market Managers by developing account management strategies to be utilized by the Global Supply team, providing peer guidance, and assisting others in challenging problem solving 
• Confidently sell and build strong relationships with senior-level hotel & serviced apartment executives
• Passionately continue learning and bettering your understanding as an expert in the hospitality industry and revenue management best practices, acting as a trusted industry advisor for your hotel & serviced apartment partners.
• Collaborate with other Senior Market Managers, Regional Managers and cross-functional partners (Product, Marketing, Customer Experience, Revenue Operations, Strategic Partnerships) to drive regional supply strategy, cross-functional initiatives & implement innovative ideas in the mobile travel space

About You:

• 8+ years of professional experience, with a focus on owning client relationships and business strategy
• Previous hospitality experience is a plus!
• The ability to get things done with constantly changing priorities, projects and deadlines
• Excellent communication, organizational, and analytical skills; detail-oriented but moves fast
• Ability to establish strong relationships with and influence strong relationships with senior-level hotel executives
• You are able to operate as “player/coach” if needed and be a resource to the Market Managers & Market Coordinators on the team
• Familiarity with leading complex and/or cross-functional projects from concept to inception
• Capacity to balance day-to-day responsibilities with longer-term strategic execution
• You’re a quick learner and you’re fearless about doing whatever it takes to get the job done, even if it means making mistakes along the way. Proactivity is key.
• Flexibility to travel 25% of the time

The Pay:

Our job titles may span more than one career level. The starting base pay for this role is between $124,000 and $156,000. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.  

Belonging & Accommodations:

Airbnb is committed to working with the best and brightest people from the broadest talent pool possible. We believe a diversity of ideas fosters innovation and engagement, and allows us to attract the best people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. If you need assistance, or a reasonable accommodation during the application and recruiting process, please contact us at: reasonableaccommodations@airbnb.com.