About you:

• thrive in a fast-paced, agile environment
• A strong thirst for knowledge and are driven to find solutions that don't exist yet
• You always find a way to get things done without sacrificing the quality of your work, integrity and values. No task is off limits for you.
• You are humble and prioritize the success of the team over your own with an eagerness to help those around you
• Don't shy away from challenges and have the ability to bounce back from setbacks

About the role:

At Qupital, we should stay connected and keep abreast of the latest technological development to drive for an innovative and digital servicing model to exceed our customer expectation.  As a Seller Service Specialist, you will be the one to provide customer a quality and one-stop services via various touchpoints, i.e. phone, chat, video and email.  Be assertive and passionate to resolve customer enquiries and complaints by giving customer a peace of mind in banking with us.

What you’ll do and what success looks like in this role:

• Design and execute Marketing & Communications campaigns to support business outcomes and build the Qupital brand among employees, customers, intermediaries taking a research and/or outcome-based approach
• Act as the brand custodian for Qupital in Hong Kong and Mainland China. Oversee marketing collateral including internal and external communication materials ensuring they are within brand guidelines

• Design and execute effective marketing campaigns that incorporate digital marketing, trade/ sponsorship events, partners and public relations activity
• Plan and prepare effective written communication across all stakeholder groups – customers, partners, employees and media
• Work with the business to create effective communications that help drive business strategy and promote employee engagement in Hong Kong and Mainland China
• Support senior leaders in the preparation of events and communications
• Manage a calendar of activity to support Marketing & Communications activity alongside business objectives and opportunities  
• Plan and manage the annual marketing budget

What is required and what we’re looking for:

• Associate Degree or above

• 5+ years’ experience in Marketing, Public Relations and/or and Communications
• At ease and comfortable operating in digital – from digital campaigns to eDMs to social media
• Proven track record in managing marketing campaigns and brand – including digital, events and positive public relations
• Excellent writing and editing skills across all audiences
• Good interpersonal skills with a collaborative mind