About Bentley Systems 

Bentley Systems is the leading global provider of software solutions to engineers, architects, geospatial professionals, constructors, and owner-operators for the design, construction, and operations of infrastructure, including public works, utilities, industrial plants, and digital cities. Bentley’s MicroStation-based open modeling applications, and its open simulation applications, accelerate design integration; its ProjectWise and SYNCHRO offerings accelerate project delivery; and its AssetWise offerings accelerate asset and network performance. Spanning infrastructure engineering, Bentley’s iTwin Services are fundamentally advancing BIM and GIS to 4D digital twins.

Bentley Systems employs more than 3,500 colleagues, generates annual revenues of $700 million in 170 countries, and has invested more than $1 billion in research, development, and acquisitions since 2014. From inception in 1984, the company has remained majority-owned by its five founding Bentley brothers.

 

 

 

The Senior NOC Analyst is responsible for handling third level support for the entire Bentley infrastructure. This relates to all technology, to include: servers, networks and vendor specific hardware and software. The Senior NOC Analyst will oversee daily operations insuring that: all required daily tasks are complete, SLA's are met, and any pending P1 incidents are properly managed.  The Senior NOC Analyst will be a visionary for the team with Event and Alert Management to support the organization.

 

Responsibilities

• • Alert Monitoring/Reporting/Escalation following our SOPs practices
  • Provide Tier III technical support and services for internal colleagues
  • Provides Tier III support per request from operational and departmental staff.  Investigates and troubleshoots issues.
  • Ensure problems and incidents are escalated, tracked and accounted for at the proper priority level working in our Service Delivery Tool; Cireson SCSM
  • SS LOG processing and daily log review procedures
  • Active Directory account provisioning and administration
  • Performs weekly backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks.  Media is recycled and sent off site as necessary.
  • Ability to work effectively with minimal supervision with direction from NOC Team Lead and Senior Manager.
  • Server room walk-throughs
• Handling projects that will span all areas of the infrastructure as directed by the Senior Manager of NOC.
  • Training
  • Overseeing daily operations
    • Reviewing all P1's
    • All daily tasks are completed
    • SLA's are met
  • Maintain and update monitoring systems
  • Create and update SOPs, Knowledge Base Articles and How to Guides
  • Network troubleshooting (desk side, server room, office network issues)
  • Process quick turnaround of requests in accordance with Service Level Agreements
  • Escalate issues/requests that require next level support
  • Enter all work as tickets into Cireson/SCSM
    
    Requirements
    • • Bachelor's degree or equivalent experience required
      • 4+ years of related IT experience.
      • A+ Certification and Net+ Certification required
      • ITIL v4 Foundation Certification required
      • Experience with Alert and Event Management tools; SolarWinds and Azure Monitoring
      • Advanced understanding of server based operating systems, business applications, and network systems
      • Strong technical awareness and knowledge to match resources to technical issues appropriately
      • Advanced understanding of support tools, techniques, and how technology is used to provide IT services.
      • Excellent interpersonal skills: specifically, verbal and written skills, telephone skills and active listening skills
      • Self-motivation with the ability to work in a fast paced, ever changing environment
      • Ability to work effectively with minimal supervision with direction from NOC Team Lead and Senior Manager.
      • Ability to multi-task and adapt quickly to change in a fast-paced environment

 

Ongoing Education Requirements: Establish a career path and certification track (with help from Senior Manager) which fits both the colleague’s interests and the needs of the organization and work with Director and manager in pursuing certification. 

 

Physical Requirements: The physical demands described here are representative of those that must be met by a colleague to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the colleague is regularly required to sit, use hands, reach with hands and arms, talk and hear. The colleague is frequently required to stand and walk. The colleague must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds.

 

Equal Opportunity Employer/Minorities/Females/Veterans/Disabled

Bentley is an equal opportunity employer and considers for employment all qualified applicants without regard to race, color, sex, disability, protected veteran status, religion, national origin, age or any other protected characteristic.  Additional information about your rights as an applicant under the law may be found by clicking here and here.

 

Bentley participates in e-Verify / Bentley participa en e-Verify

 

Right to Work / Derecho a Trabajar

We encourage you to request a reasonable accommodation  if you are not able to fully use or access our online application system.   You can make an accommodation request by calling 610-458-5000 or sending us an email at disabilityrequest@bentley.com. 

 

Search Firm Disclosure:
Please be aware Bentley is not accepting unsolicited assistance from search firms for this employment opportunity. This includes any phone calls or emails. All resumes submitted by search firms to any employee at Bentley via-email, the Internet (including social media) or in any form and/or method for this specific position in the absence of a written recruiting agreement executed by both you and/or your firm and Bentley will be deemed the sole property of Bentley and no fee will be paid in the event the candidate is hired by Bentley.