CHINA MOBILE HONG KONG COMPANY LIMITED ("CMHK") is the wholly-owned subsidiary of China Mobile Limited (HKEx: 941) (NYSE: CHL), which ranks 47th on the Fortune Global 500.

Our company strives to offer superior service experience and to become the preferable digital partner for customers. We are preserving an environment with trust, responsibility and caring. At CMHK, we commit to maximizing people’s potential and paving the way toward success for every striver. We are now inviting high caliber professional to join us.

Department: Customer Contact Centre

In this position, you will:

Ensures proactive programmes rolls out in quality standards both from customers’ and operation’s perspectives

• Works with call centre operation team to review workflows to enhance operation efficiency
• Prepares scripts to frontline staff for proactive retention and migration programmes
• Assists in draft user requirement for proactive programmes and system modification
• Performs offer setting and corresponding entitlement rules in Retention Module
• Performs user acceptance test (UAT) and feedback on system enhancement/ modification to ensure it meets users’ requirements
• Assists in setting of users’ access rights in Retention Module  

To be successful in this position, you should meet the following requirements:

• Tertiary education or Degree holder
• At least 5 years’ relevant Marketing or Customer Retention Experience, preferably gained in the telecom industry
• Good analytical power and meticulous, strong interpersonal and communication skills and able to work under pressure
• Hands-on experience in PC operation (e.g. Word, Excel, PowerPoint）
• Good command of spoken & written English & Chinese.

When you work:

• 5 days’ work (Mon- Fri,  09:00 - 18:00)

What you enjoy:

• Double Pay
• Discretionary Bonus
• Monthly Performance Bonus
• Birthday gift
• Marriage leave
• Birthday leave
• Compassionate leave
• Life insurance
• Medical insurance
• Staff Discount (Free staff mobile SIM)
• On the Job Training
• Good promotion opportunities

CMHK is committed to be an equal opportunity employer. We offer exceptional benefits package and the opportunity to work in a challenging environment. Personal data provided by applicants will be treated strictly in accordance with our personal data policy and for recruitment purposes only.

Please submit your application to us by clicking the 立即申請 button and send your full resume with your availability, current and expected salary to us.