Who we are:

Informa Connect is a live events and digital content specialist connecting professionals with knowledge, ideas and opportunities.

We operate major branded events in Finance, Biotech & Pharma and in a number of other specialist markets, and connect communities online year-round.

Professionals in every specialist market have a need to meet, learn, network and be seen by peers and partners at their community’s most important events.

We create powerful and imaginative environments for businesses and professionals to connect and learn, and continually enhance our events and media offerings with new features and innovative content and formats.

About Informa 

Informa is a leading business intelligence, academic publishing, knowledge and events group. 
We help customers in hundreds of professional, commercial and academic communities connect and learn, and create and provide access to content and intelligence so they can work smarter and make better decisions faster. 

Principal Duties and Responsibilities:

Include, but not limited to:

Pre-event Coordination (45%)

• Sponsor and Exhibitor management – including but not limited to: build online exhibition manuals and fully manage sponsorship/exhibition clients to meet all contracted deliverables, update exhibition floor plans and booth lists, coordinate virtual booths
• China Database management, including sending Newsletter, Press Releases and Marketing promotions
• Maintenance of Chinese language websites
• Manage China social media accounts, Wechat, Weibo etc.
• Recruit and manage media partner and supporter agreements for the event.
• Floorplan creation – working closely with our vendors to develop exhibit floorplan in line with current and local guidelines, particularly Informa’s industry-wide AllSecure standards
• Strong customer service is key with response times set at less than 24 hours and to be the APAC Customer Service and/or Sponsor/Exhibitor liaison
• Liaison with Customer Services and bookings department and delegates – deal with enquiries where applicable and use of booking database (SAP)
• Weekly analysis of delegate bookings and management of the China payment system
• Work closely with the Product, Sales & Marketing managers to design the customer journey and exhibition spaces across the events portfolio.
• Strong relationships with Sales to provide clear guidance on the commercial opportunities at the events
• Prepare registration system, attendee data, badges & other material needed for event registration
• Conference Documentation - prepare, proof, organise print and arrange delivery
• Organise signage, sponsored items, drinks receptions, site visits etc
• Brief venues on required configuration and requirements. Responsible for monitoring cancellation dates, bedroom guarantees, and arranging deposit payments
• Ensure all Health & Safety requirements are met
• Help to embed sustainability into every event in line with Informa’s FasterForward approach
• Management of event budget and tight cost control to ensure costs are kept within budget
• Attend event planning meetings, presenting clear and concise updates on the event milestones, identifying and addressing any impacts to the event and proposed resolutions.
• Work with centrally procured vendors, to significantly improve the experience for our commercial clients and attendees at the events, providing a new inventory of products and services that will set Life Sciences apart from its competitors
• Recruit new suppliers in the region as needed.

On the Day (30%)

• Attend whole event, either digitally or in-person, which can be up to 4 days plus move in day in mainland China, US and/or Europe
• Be the main point of contact for speakers and/or sponsors/exhibitors during the event
• Be solely responsible for all onsite operations for some events
• Fully manage suppliers onsite e.g. general services contractors, AV, catering
• Arrange, set up and manage registration
• Manage and coordinate all staff attending the event
• Health and Safety: complete forms and ensure all present are aware of procedures
• Enhance the customer’s experience of the event on site, differentiating us from our competitors.

Post-event admin (15%)

• Upload / distribute any presentation material and recording from the events for attendees
• Liaise with bookings department regarding name changes, new bookings etc.
• Prepare final cost analysis of the event
• Check and manage payment for all invoices relating to the event in a timely manner
• Follow up on any commission due from vendors, obtain clear supporting evidence for each source of commission
• Analyse financial reports
• Post Event Health and Safety report

Other Digital Product Delivery (5%)

• Delivery and co-ordination of other digital products as needed eg. custom webinars and ebooks

Other (5%)

• Performs other duties as needed
• Attend training as suggested by Manager

• 8-10 years’ experience of managing events, preferably in-person and digitally conferences and exhibitions
• Business level proficiency in both English & Mandarin as the individual will need to work with Mandarin and English speaking clients.
• Strong knowledge on social media marketing and business contract processes in China.
• Experience in client and supplier management is essential.
• Previous experience working closely with product, marketing, commercial, sales and finance departments
• Strong communication skills, with the ability to flex as appropriate and build strong relationships both internally and externally
• Strong financial skills, with a track record of reporting, forecasting and managing budgets
• Excellent time management and organizational skills including the ability to plan business projects, prioritize and handle multiple tasks.
• To naturally operate within the values of the organisation acting with integrity in order to achieve organisational goals.
• To proactively manage all aspects of the event, someone who is happy getting their hands dirty and takes time to listen to our customers always looking to exceed expectations.
• The ability to travel domestically and internationally when conditions allow
• To be:
  • Process-driven, detail-oriented with excellent written and verbal skills
  • Ambitious, energetic, positive and inquisitive constantly looking for the upside and ways of making things better
  • Able to generate ideas, bring these to the table with confidence and deliver them through.
  • Charismatic and passionate, able to inspire others
  • Determined and driven – happy to break through barriers and challenge the status quo